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PROCUREMENT OPPORTUNITY

Out of Hours Telephone Answering Service

Orwell Housing Association Ltd · Contract details notice on Find a Tender

Tender information last checkedLast checked 22 Sept 2026, 17:20.

Opportunity overview

Orwell Housing Assoc. Ltd have awarded a contract for: Out of Hours Telephone Answering Service to Norse Group Services Ltd. This is a service contract covering the organisations out of hours telephone answering service and is also required at times when Orwell have team meetings, events or other meetings as needed. The tender was carried out in collaboration with Broadland Housing Association Ltd during April & May 2026 (closing date 05/05/26). Both authorities wished to appoint the same out of hours supplier for the contract, each to have their own individual contract with the successful supplier. The contract is for 2 years with the option of a 2 year extension, at the sole discretion of Orwell Housing Assoc. Ltd. Previous notices for the tender were published by Broadland Housing Assoc. Ltd. UK 6 Contract award notice - 09/06/26 UK4 Tender notice - 01/04/2026. Procurement identifier (OCID) ocds-h6vhtk-067a65 Notice identifier 2026/S 000-030195.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£66.4k
Awarded
Not supplied
Contract signed
3 Sept 2026
Including VAT
£79.7k
Award ID
1
Status
active
Identifier
GB-COH 09094748
Location
Norwich, UKH15, NR6 6EQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
26-002/BroadlandOrwell/01/CallHandling
Status
complete
Procurement Method Details
Below threshold - unknown

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Orwell Housing Association Ltd
Id
GB-MPR-16460R

Identifier

Scheme
GB-MPR
Id
16460R

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PGDJ-9755-ZNCY

Address

Street Address
Crane Hill Lodge, 325 London Rd
Locality
Ipswich
Postal Code
IP2 0BE
Country
GB
Country Name
United Kingdom
Region
UKH14

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
NORSE GROUP SERVICES LIMITED
Id
GB-COH-09094748

Identifier

Scheme
GB-COH
Id
09094748

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHPB-7769-XZWM

Address

Street Address
280 Fifers Lane
Locality
Norwich
Postal Code
NR6 6EQ
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64214200
Description
Telephone switchboard services
Entry 2
Scheme
CPV
Id
79510000
Description
Telephone-answering services

Delivery locations

Entry 1
Region
UKH
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-09094748
Name
NORSE GROUP SERVICES LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Out of Hours Telephone Answering Service
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
4 Sept 2026, 00:00

Period

Starts
30 Sept 2026, 00:00
Ends
29 Sept 2028, 23:59
Max Extent Date
29 Sept 2030, 23:59

Renewal

Description
Orwell will have sole discretion to include a further 2 year extension.

Value

Including VAT
79,708
Amount
66,423.33
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Efficiency
Entry 2
Id
2
Title
Effectiveness
Entry 3
Id
3
Title
Environmental
Entry 4
Id
4
Title
Equity
Entry 5
Id
5
Title
Economy

Documents

Entry 1
Id
089796-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
22 Sept 2026, 16:03
Format
text/html

Recorded locations

  • Buyer location · Ipswich · UKH14 · IP2 0BE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 089796-2026Contract details notice on Find a Tender ·