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PROCUREMENT OPPORTUNITY

Audiology Insourcing

JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST · award, contract

Tender information last checkedLast checked 22 Sept 2026, 16:46.

Opportunity overview

The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV85111200 — Medical hospital services

Lots

  • The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises. This notice is confirmation of an award having been made due to an urgent circumstance, that this is an Urgent award. The lifetime contract value is £45,312 and is between 05 September 2026 - 04 March 2027.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0777d2
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Patients would have experienced delayed procedures, resulting in extended waits and increased 52 and 65 week breaches. Delays to planned treatment increase the risk of deterioration in patients' clinical condition, pain, anxiety and avoidable emergency admissions. The situation was not foreseeable due to an unforeseen issue with clinical staff. Alternative providers could not realistically mobilise within the required timeframe. Xyla was able to mobilise at pace based on prior experience and workforce availability. A competitive PSR process would have delayed mobilisation and resulted in longer patient waits, undermining NHS England recovery requirements, including progress against 52‑week and 65‑week waits.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85111200
Description
Medical hospital services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_EXTREME_URGENCY
Description
Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive

Lots and requirements

Entry 1
Id
1
Description
The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises. This notice is confirmation of an award having been made due to an urgent circumstance, that this is an Urgent award. The lifetime contract value is £45,312 and is between 05 September 2026 - 04 March 2027.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
To address immediate risks to safety and quality of care.
Type
quality
Description
100
Criterion 2
Type
price
Description
80

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH17

Delivery Location

Description
The James Paget University Hospitals NHS Foundation Trust

Buyer, suppliers and contacts

Organisation 1
Name
JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Id
GB-FTS-155007

Identifier

Legal Name
JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Lowestoft Road, Gorleston
Locality
Great Yarmouth
Region
UKH15
Postal Code
NR316LA
Country Name
United Kingdom

Contact

Name
Tracy Palmer
Telephone
+44 1493452263

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
ICS Operations trading as Xyla Services
Id
GB-FTS-186818

Identifier

Legal Name
ICS Operations trading as Xyla Services
No Identifier Rationale
notOnAnyRegister

Address

Locality
London
Region
UKI
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
The James Paget University Hospitals NHS Foundation Trust
Id
GB-FTS-161711

Identifier

Legal Name
The James Paget University Hospitals NHS Foundation Trust

Address

Locality
Gorleston
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
089769-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-186818
Name
ICS Operations trading as Xyla Services

Contracts and changes

Entry 1
Id
089769-2026-1
Award ID
089769-2026-1
Status
active
Date Signed
5 Sept 2026, 00:00

Value

Amount
45,312
Currency
GBP

Recorded locations

  • Buyer location · Great Yarmouth · UKH15 · NR316LA · United Kingdom
  • Delivery location · UKH14
  • Delivery location · UKH17

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 089769-2026award, contract ·