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PROCUREMENT OPPORTUNITY

Invitation to Tender for Temporary Call Handling Services

South Ribble Borough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 22 Sept 2026, 15:15.

Opportunity overview

Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CALLCARE LIMITED

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
20 Aug 2026
Award ID
1
Status
active
Identifier
GB-COH 03497122
Location
London, UKI32, SW1X 7LY, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PN0098
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
South Ribble Borough Council
Id
GB-PPON-PHRY-1373-GMVN

Identifier

Scheme
GB-PPON
Id
PHRY-1373-GMVN

Address

Street Address
Civic Centre, W Paddock
Locality
Leyland
Postal Code
PR25 1DH
Country
GB
Country Name
United Kingdom
Region
UKD45

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Chorley Council
Id
GB-PPON-PBDH-2434-XWYH

Identifier

Scheme
GB-PPON
Id
PBDH-2434-XWYH

Address

Street Address
Union Street
Locality
Chorley
Postal Code
PR7 1AL
Country
GB
Country Name
United Kingdom
Region
UKD47

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 3
Name
CALLCARE LIMITED
Id
GB-COH-03497122

Identifier

Scheme
GB-COH
Id
03497122

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHQH-8669-QWND

Address

Street Address
21 Knightsbridge
Locality
London
Postal Code
SW1X 7LY
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79500000
Description
Office-support services

Delivery locations

Entry 1
Region
UKD45
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD47
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03497122
Name
CALLCARE LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Temporary Call Handling Services
Status
active
Above Threshold
No
Date Signed
21 Aug 2026, 00:00

Period

Starts
1 Sept 2026, 00:00
Ends
31 Mar 2027, 23:59

Value

Including VAT
63,375.01
Currency
GBP

Documents

Entry 1
Id
089665-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
22 Sept 2026, 14:05
Format
text/html

Recorded locations

  • Buyer location · Leyland · UKD45 · PR25 1DH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 089665-2026Contract details notice on Find a Tender ·