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PROCUREMENT OPPORTUNITY

ESNEFT3327 Liberty Converse CX (Digital & Voice Edition)

EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST · award, contract

Tender information last checkedLast checked 22 Sept 2026, 14:40.

Opportunity overview

The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Netcall Technology Limited

Matched by number
Contract value
£205.4k
Awarded
Not supplied
Contract signed
20 Sept 2026
Award ID
089627-2026-1
Status
active
Identifier
GB-COH 02831215
Location
Bedford, UK, MK41 7PH, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ESNEFT3327
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Sole Provider of Provided Solution

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Cost Weighting
Type
cost
Description
60
Criterion 2
Name
Quality Weighting
Type
cost
Description
30
Criterion 3
Name
Social Value Weighting
Type
cost
Description
10

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Name
EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST
Id
GB-NHS-RDE

Identifier

Legal Name
EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST
Id
RDE
Scheme
GB-NHS

Address

Street Address
Colchester District General Hospital,Turner Road
Locality
COLCHESTER
Region
UKH34
Postal Code
CO45JL
Country Name
United Kingdom

Contact

Name
Edward Outen

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Netcall Technology Limited
Id
GB-COH-02831215

Identifier

Legal Name
Netcall Technology Limited
Id
02831215
Scheme
GB-COH

Address

Locality
Bedford
Region
UK
Postal Code
MK41 7PH
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
East Suffolk North Essex Foundation Trust
Id
GB-FTS-186810

Identifier

Legal Name
East Suffolk North Essex Foundation Trust

Address

Locality
Colchester
Postal Code
CO4 5JL
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
089627-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-02831215
Name
Netcall Technology Limited

Contracts and changes

Entry 1
Id
089627-2026-1
Award ID
089627-2026-1
Status
active
Date Signed
21 Sept 2026, 00:00

Value

Amount
205,416
Currency
GBP

Recorded locations

  • Buyer location · COLCHESTER · UKH34 · CO45JL · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 089627-2026award, contract ·