Opportunity overview
The Council has a statutory obligation under UK GDPR to respond to Subject Access Requests (SARs) within prescribed legislative timescales. Demand for SARs has increased significantly in recent years, rising from 162 requests in 2020/21 to 235 requests in 2024/25. Whilst service performance has improved over this period, completion rates remain below the statutory requirement. The service currently manages a backlog of approximately 100 overdue SARs, predominantly complex social care requests requiring the review and redaction of significant volumes of documentation. The existing manual approach is resource intensive and presents ongoing operational, regulatory and reputational risks. The proposed procurement seeks to implement an AI-enabled redaction solution to improve processing efficiency, support compliance with statutory deadlines and reduce the existing backlog.
Awarded to
Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.
GRAVICUS SOLUTIONS LIMITED
- Contract value
- £54.7k
- Awarded
- Not supplied
- Contract signed
- 19 Aug 2026
- Including VAT
- £65.6k
- Award ID
- 1
- Status
- active
- Identifier
- GB-COH 17012811
- Location
- Harrow, UKI74, HA1 1RA, United Kingdom
Classification
No classification was supplied.
Lots
- Lot 1Value not stated
Documents and notices
- Contract details notice on Find a TenderOpen source ↗