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PROCUREMENT OPPORTUNITY

Customer Due Diligence (CDD) Platform

Notting Hill Genesis (NHG). · Tender notice on Find a Tender

Tender information last checkedLast checked 20 Sept 2026, 07:36.

Opportunity overview

Notting Hill Genesis (NHG) is seeking a supplier for a cloud-hosted Customer Due Diligence platform to support its financial-crime and regulatory compliance obligations across residents, applicants, leaseholders, business partners and other counterparties. The platform must provide, as a single integrated service: identity verification (document and biometric, with a resident self-serve journey); politically exposed person and sanctions screening; company (KYB) verification and screening; ongoing monitoring of the screened population with alerting; case management, audit trail and reporting; and integration with NHG systems, including federated single sign-on. Indicative volumes: approximately 4,000 new individual checks and 120 company checks per year; a one-off retrospective screen of approximately 70,000 individuals and 750 companies at onboarding; ongoing monitoring of approximately 74,000 individuals and 870 companies; around 375 staff users. Volumes are given for pricing purposes and are not guaranteed. The contract is for an initial term of three years with extension at NHG's sole option by one or more periods of up to two years in total (maximum five years). Prices are fixed for the first contract year, with a single annual CPI-capped adjustment permitted at each anniversary; no other price adjustment or pass-through mechanism applies. Tenders will be evaluated on year-one rates over 60 months at the published volumes. Full requirements, including the mandatory pass/fail requirements and the scored requirements, are set out in the tender documents, which are available free of charge from publication. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./984PNAYS74 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/984PNAYS74

Classification

  • CPV72222300 — Information technology services
  • CPV72316000 — Data analysis services
  • CPV72319000 — Data supply services
  • CPV72320000 — Database services
  • CPV72322000 — Data management services
  • CPV72416000 — Application service providers

Lots

  • Lot 1£550k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
XPROC2187
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
19 Oct 2026, 12:00

Enquiry period

Ends
9 Oct 2026, 12:00

Expected award period

Ends
4 Jan 2027, 23:59

Contract terms

Financial Terms
Invoices are submitted monthly in arrears against a valid NHG purchase order and paid within 30 days of receipt of a valid, undisputed invoice. Disputed invoices are notified to the supplier within 10 days of receipt with reasons; the undisputed portion is paid on normal terms and the disputed portion within 30 days of resolution.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
660,000
Amount
550,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Price Whole-life cost over 60 months at year-one rates and published volumes
Description
60 Month Cost

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality (narrative questions 35, scored requirements 25)
Description
Q35% + S 25%

Numbers

Entry 1
Number
60
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
•Financial standing: assessed on the last two years' filed accounts, management accounts where the latest accounts are more than nine months old, and an independent financial risk assessment. Where the bidding entity does not meet the standard on its own covenant (including audit-exempt subsidiaries), an unconditional parent company guarantee in NHG's form is required at contract signature. •Insurance: professional indemnity, cyber liability and public liability each of not less than £5m per claim, held by the contracting entity.
Criterion 2
Type
technical
Description
•Certification: ISO/IEC 27001 covering the service tendered (or Cyber Essentials Plus with equivalent independent assurance) and current certification under the UK Digital Identity and Attributes Trust Framework for the relevant identity-service roles.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
22 Feb 2027, 00:00
Ends
21 Feb 2030, 23:59
Max Extent Date
21 Feb 2032, 23:59

Renewal

Description
Up to two years. Sole discretion

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 2
Scheme
CPV
Id
72316000
Description
Data analysis services
Entry 3
Scheme
CPV
Id
72319000
Description
Data supply services
Entry 4
Scheme
CPV
Id
72320000
Description
Database services
Entry 5
Scheme
CPV
Id
72322000
Description
Data management services
Entry 6
Scheme
CPV
Id
72416000
Description
Application service providers

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
L-1067922054
Document Type
biddingDocuments
Entry 3
Id
088929-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
19 Sept 2026, 10:55
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Notting Hill Genesis (NHG).
Id
GB-PPON-PLMP-3644-HBBN

Identifier

Scheme
GB-PPON
Id
PLMP-3644-HBBN

Address

Street Address
Bruce Kenrick House, 2 Killick St
Locality
London
Postal Code
N1 9FL
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Name
Paul Orrett
Telephone
+44 7946571339

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI43 · N1 9FL · United Kingdom
  • Delivery location · UKI · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 088929-2026Tender notice on Find a Tender ·