Insight Report Pilot Studies

Opportunity overview

Deliver an initial pilot to demonstrate how lessons learnt, experience and tacit knowledge from a small number of highly experienced Ofwat staff can be captured, structured and made available for use by other Ofwat staff. The scope shall include: Interview framework and question sets • Develop and configure five sets of adaptive interview questions within the DUCHESS system. • Review and refine the question sets progressively based on the findings from each interview phase. Interviews • Support up to four Ofwat interviewees. • Conduct up to five interviews per interviewee, resulting in a maximum of 20 interviews. • Interviews will progressively explore career experience, critical experiences, tacit knowledge, patterns and indicators, case studies, decision-making and key lessons that should be transferred to others. Interview analysis • Analyse individual interview outputs. • Identify lessons, experience and knowledge areas from each interview. • Refine subsequent interview questions based on the findings from earlier interviews. Experience library development • Analyse the overall interview corpus. • Develop structured experience cards and an initial Ofwat Experience Library. • Identify cross-interview and cross-theme organisational knowledge and lessons. Demonstration of exploitation • Demonstrate how Ofwat staff could use the Experience Library, including through Copilot, to identify relevant previous experiences, approaches, lessons, warnings and options when considering a current problem or situation. Deliverables are: • Interview question sets - Five configured interview question sets within DUCHESS, refined during delivery based on interview findings. • Interview evidence - Transcripts from up to 20 interviews, provided in an agreed format such as PDF, Word or Excel. • Lessons list - A consolidated list of the knowledge and experience areas identified from each interview, together with the associated lessons. • Experience cards - Structured cards capturing, as applicable: situation, problem, context, warning signs/cues, experienced approach, action, why it worked, lesson learnt, rule of thumb, conditions/limitations, source and thematic tags. • Ofwat Experience Library - An Excel-based experience matrix containing the lessons list, individual experience cards and organisational knowledge cards covering cross-interview and cross-theme lessons. • Exploitation Guide - A presentation, including screenshots or video as appropriate, demonstrating how Ofwat staff can interrogate and use the Experience Library, including through Copilot. • Pilot Report - A Word report comprising an executive summary and detailed sections covering the introduction, approach, findings, conclusions and recommendations, together with supporting annexes. • Final pilot recommendations - Recommendations arising from the pilot on the effectiveness of the approach, potential improvements and considerations for any future development or wider implementation.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

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Lots

• Lot 1Value not stated

Documents and notices

• Contract details notice on Find a TenderOpen source ↗