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PROCUREMENT OPPORTUNITY

Avaya Aura Contact Centre System Replacement

Greater Manchester Combined Authority · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 20 Sept 2026, 07:39.

Opportunity overview

Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
A1348
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Suitability

Sme
Yes

Contract period

Starts
1 Jan 2029, 00:00
Ends
31 Dec 2034, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKD3
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Prior to any procurement process, GMP is undertaking a period of market engagement. This will help the project team define the requirements. Interested parties are invited to complete the short questionnaire included in this document, which will allow GMP to better understand the current market and assist the Force in the development of the final specification and most appropriate route to market. Expressions of interest, and requests to complete the questionnaire can be made by contacting Chris Garner (GMP Procurement Officer) via email at procurement@gmp.police.uk. Clarifications may also be sought via the same address. Please quote reference A1348 on all correspondence. It should be noted that tender documents have not yet been issued for this contract. The full specification will be made available at the start of any formal procurement process. The deadline for receipt of completed responses is 12:00 on Friday 9th October 2026.
Due
10 Oct 2026, 00:59
Status
scheduled

Documents

Entry 1
Id
088758-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
18 Sept 2026, 14:50
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Greater Manchester Combined Authority
Id
GB-PPON-PXBN-3793-LCTQ

Identifier

Scheme
GB-PPON
Id
PXBN-3793-LCTQ

Address

Street Address
56 Oxford Street
Locality
Manchester
Postal Code
M1 6EU
Country
GB
Country Name
United Kingdom
Region
UKD33

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Manchester · UKD33 · M1 6EU · United Kingdom
  • Delivery location · UKD3 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 088758-2026Preliminary market engagement notice on Find a Tender ·