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Electronic Patient Record System - Cloud Support and Maintenance

Digital Health & Care Wales · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 11:27.

Opportunity overview

Following a competitive procurement undertaken in 2019, a contract was awarded for the provision of the Apperta Foundation's OpenEyes Electronic Patient Record (EPR) solution for the management of ophthalmology services across NHS Wales. Digital Health and Care Wales (DHCW) is now undertaking an informal Preliminary Market Engagement (PME) exercise to better understand current market conditions and supplier capabilities in advance of any potential future procurement activity. This engagement relates solely to the hosting, support, maintenance, and ongoing development of the OpenEyes solution across NHS Wales. The scope includes support for implementations within secondary care ophthalmology departments and community optometric practices. Interested suppliers are invited to complete a Request for Information (RFI) questionnaire, available via the eTenderWales portal: https://etenderwales.bravosolution.co.uk/home.html Completed RFI responses must be submitted through the eTenderWales portal no later than 12:00 noon on 1 October 2026. This exercise is being undertaken for market research purposes only and does not constitute a procurement process, commitment to procure, or invitation to tender. DHCW has not yet determined whether a future procurement will be undertaken. Information gathered through this engagement will be used to inform future decision-making and procurement strategy development. Following review of the RFI responses, DHCW reserves the right to engage with respondents on an individual basis to clarify, verify, or supplement information provided.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PRJ-1384
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
2 Nov 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
18 Jan 2027, 00:00
Ends
17 Jan 2032, 23:59
Max Extent Date
17 Jan 2034, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
the engagement process involves the completion an RFI questionnaire. The RFI questionnaire can be obtained via eTenderWales, weblink https://etenderwales.bravosolution.co.uk/ The project ID in eTenderWales is project_64250 /pqq-33927
Due
1 Oct 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
088262-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
17 Sept 2026, 14:09
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Digital Health & Care Wales
Id
GB-PPON-PHXM-8593-WBPZ

Identifier

Scheme
GB-PPON
Id
PHXM-8593-WBPZ

Address

Street Address
Ty Glan-yr-Afon
Locality
Cardiff
Postal Code
CF11 9AD
Country
GB
Country Name
United Kingdom
Region
UKL22

Contact

Name
JULIE WILLIAMS

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-WLS
Description
Welsh devolved regulations apply

Recorded locations

  • Buyer location · Cardiff · UKL22 · CF11 9AD · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 088262-2026Preliminary market engagement notice on Find a Tender ·