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PROCUREMENT OPPORTUNITY

Disrepair Works & Case Management Managed Service (DMS)

London Borough of Lewisham · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 12:41.

Opportunity overview

The London Borough of Lewisham is seeking a consultant-led provider, or a consortium led by a professional services consultant, to manage a Disrepair Works & Case Management, Managed Service (DMS). The Council has duties as a social landlord under the Defective Premises Act 1972, section 11 of the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018, the Housing Health and Safety Rating System (HHSRS) and Awaab's Law. In June 2025 the Council had just over 1,000 open housing disrepair claims, with approx. 35 new claims per month. Total HRA disrepair-related spend in 2025/26 was circa £8.5m, including legal fees, tenant compensation and works. Following an options appraisal, Mayor & Cabinet approved the procurement of a DMS as the fastest route to clearing the backlog. The ‘enhanced in-house’ option was subsequently tested and has stabilised the position (open claims in the 800–850 range since April 2026), but a sizeable backlog remains. The Council is engaging the market to gauge supplier capacity, experience and innovation ahead of formal tendering for a DMS supplier.

Classification

  • CPV45453100 — Refurbishment work
  • CPV50000000 — Repair and maintenance services
  • CPV71315300 — Building surveying services
  • CPV71541000 — Construction project management services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN829451
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
26 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
31 May 2027, 00:00
Ends
31 May 2029, 23:59
Max Extent Date
31 May 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
50000000
Description
Repair and maintenance services
Entry 2
Scheme
CPV
Id
71541000
Description
Construction project management services
Entry 3
Scheme
CPV
Id
45453100
Description
Refurbishment work
Entry 4
Scheme
CPV
Id
71315300
Description
Building surveying services

Delivery locations

Entry 1
Region
UKI44
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Interested suppliers should read the Market Engagement Brief document for a detailed overview of the project requirements and engagement process. The Council is seeking expressions of interest from consultant-led providers, or consortia led by a professional services consultant. Contractor-led bids will not be considered and will not be invited to participate in the 1:1 market engagement sessions. Suppliers wishing to express their interest in the 1:1 market engagement sessions should respond to the below questions based on prior experience: a) Evidence of your current turnover - this must exceed two times the contract value to be considered. b) Have you successfully delivered a disrepair managed service for other UK registered housing providers, encompassing surveying and diagnosis, case management, resident liaison, specification production, works contract management and liaison with the client's legal service? c) Please provide details of at least one such contract (preferably two) within the last five years where you have handled case volumes of 100 or more per annum and met the criteria as set out in question b (maximum 500 words) The responses to the above questions will be assessed and those suppliers deemed to be of the relevant size and experience will be invited to follow-up 1:1 sessions. The online 1:1 sessions will be arranged via the messaging function in the e-tendering portal and are anticipated to be held between 7th and 9th October 2026. Please visit the London Tenders portal to view the Market Engagement Brief www.londontenders.org NOTE: Engagement with these activities is optional and does not provide suppliers with an advantage in any future related procurement. Engagement also does not constitute an intention to tender for any future related procurement.
Due
30 Sept 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
087703-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
16 Sept 2026, 12:14
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Lewisham
Id
GB-PPON-PYXG-1482-BYWG

Identifier

Scheme
GB-PPON
Id
PYXG-1482-BYWG

Address

Street Address
4th Floor Laurence House
Locality
Catford
Postal Code
SE6 4RU
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Name
Marvelous Oyedele
Telephone
+44 208

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Catford · UKI44 · SE6 4RU · United Kingdom
  • Delivery location · UKI44 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 087703-2026Preliminary market engagement notice on Find a Tender ·