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PROCUREMENT OPPORTUNITY

Communication tool/engagement facilitator for outstanding charges to reduce resident debt

The District Council of Folkestone and Hythe · Contract details notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 17:26.

Opportunity overview

Voicescape are a communication tool/engagement facilitator. They automatically call out and do nudges for debt areas such as upcoming reminders, summonses and aged debt across both Council Tax and Corporate Debt teams.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

VOICESCAPE LIMITED

Matched by number
Contract value
£18k
Awarded
Not supplied
Contract signed
29 Apr 2026
Including VAT
£21.6k
Award ID
1
Status
active
Identifier
GB-COH 10440336
Location
Salford, UKD34, M5 3ED, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
FH2605190
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
The District Council of Folkestone and Hythe
Id
GB-PPON-PHJN-7589-LMHY

Identifier

Scheme
GB-PPON
Id
PHJN-7589-LMHY

Address

Street Address
Civic Centre, Castle Hill Avenue
Locality
Folkestone
Postal Code
CT20 2QY
Country
GB
Country Name
United Kingdom
Region
UKJ44

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
VOICESCAPE LIMITED
Id
GB-COH-10440336

Identifier

Scheme
GB-COH
Id
10440336

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PVPP-8272-NWYR

Address

Street Address
Ice Building 4th Floor, Exchange Quay
Locality
Salford
Postal Code
M5 3ED
Country
GB
Country Name
United Kingdom
Region
UKD34

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79000000
Description
Business services: law, marketing, consulting, recruitment, printing and security

Delivery locations

Entry 1
Region
UKJ44
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-10440336
Name
VOICESCAPE LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
30 Apr 2026, 00:00

Period

Starts
1 May 2026, 00:00
Ends
30 Apr 2027, 23:59
Max Extent Date
30 Apr 2030, 23:59

Renewal

Description
Further 3 x 12 months periods

Value

Including VAT
21,600
Amount
18,000
Currency
GBP

Documents

Entry 1
Id
086973-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
14 Sept 2026, 15:10
Format
text/html

Recorded locations

  • Buyer location · Folkestone · UKJ44 · CT20 2QY · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 086973-2026Contract details notice on Find a Tender ·