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PROCUREMENT OPPORTUNITY

Provision of Independent Health Complaints Advocacy Service

London Borough of Brent · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 18:26.

Opportunity overview

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years Estimated Contract Value: £360,000

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ASCH-2627-006
Main Procurement Category
services
Above Threshold
No
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Communication

Future Notice Date
13 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2030, 23:59
Max Extent Date
31 Mar 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKI72
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams. Suppliers interested in attending the market engagement should express an interest in the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal. Link to opportunity: https://procontract.due-north.com/Advert?advertId=8d6127de-5cac-f111-813c-005056b64545&p=2241eb95-058a-e511-80f7-000c29c9ba21
Due
5 Oct 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
086523-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
11 Sept 2026, 15:04
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Brent
Id
GB-PPON-PQVJ-5248-JQQY

Identifier

Scheme
GB-PPON
Id
PQVJ-5248-JQQY

Address

Street Address
Brent Civic Centre
Locality
Wembley
Postal Code
HA9 0FJ
Country
GB
Country Name
United Kingdom
Region
UKI72

Contact

Name
Kelly Fu

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Wembley · UKI72 · HA9 0FJ · United Kingdom
  • Delivery location · UKI72 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 086523-2026Preliminary market engagement notice on Find a Tender ·