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PROCUREMENT OPPORTUNITY

DCWW2117 Live and Final Debt

Dwr Cymru Cyfyngedig · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 22:06.

Opportunity overview

Procurement of debt collection agency services for Dŵr Cymru Welsh Water, covering the recovery of live and final customer debt, with a focus on customer outcomes, regulatory compliance and service performance.

Classification

  • CPV79940000 — Collection agency services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06f566
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Starts
20 Jul 2027, 00:00
Ends
20 Jul 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79940000
Description
Collection agency services

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Dŵr Cymru Welsh Water is undertaking preliminary market engagement in relation to the future provision of debt collection agency services, covering the recovery of live and final customer debt. The engagement is intended to help Welsh Water understand current market practice, emerging delivery models and supplier perspectives before finalising its future procurement approach. Areas of interest include commercial and allocation models, digital and AI-enabled collections, data and insight, customer vulnerability, performance, mobilisation and future market developments. This engagement is exploratory and is not a call for competition. Participation will not provide any supplier with an advantage in any future procurement process, and Welsh Water is not committing to any particular sourcing or commercial model at this stage. Interested suppliers should email Maite.Keuller@dwrcymru.com to request the market engagement response form, which will be issued by email. All questions are optional and responses should be high-level and proportionate. Each response is limited to 2,500 characters, including spaces. Completed response forms should be returned by 2 October 2026.
Due
2 Oct 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
085286-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
9 Sept 2026, 11:03
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Dwr Cymru Cyfyngedig
Id
GB-COH-02366777

Identifier

Scheme
GB-COH
Id
02366777

Address

Street Address
Linea, Fortran Road,
Locality
Cardiff
Postal Code
CF3 0LT
Country
GB
Country Name
United Kingdom
Region
UKL22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility

Recorded locations

  • Buyer location · Cardiff · UKL22 · CF3 0LT · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 085286-2026Preliminary market engagement notice on Find a Tender ·