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PROCUREMENT OPPORTUNITY

COV - Independent Children's Complaints Investigation 2026

Coventry City Council · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 08:27.

Opportunity overview

Coventry City Council are seeking providers to deliver our Children Complaints service, the providers will support with all stages of our external complaints process.

Classification

  • CPV79342300 — Customer services
  • CPV98000000 — Other community, social and personal services

Lots

  • Lot 1AED 602k · Source currency differs from tender

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06f480
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Please register via Coventry City Council's e-procurement system - CSW-JETS via https://sell2.in-tend.co.uk/midlands/home Registration is free, and takes just a few minutes. When complete, you will be able to express interest in any of the Councils’/Authorities’ opportunities when they are made available including this tender. In addition, we will be able to access your details whenever we have a requirement, and you may then be invited to tender or quote for work. Once you are registered and log in to the system you will be able to locate the tender opportunity, express interest and access the documentation by selecting the CSW-JETS portal.

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Framework Agreement
Yes

Framework Agreement

Is Open Framework Scheme
Yes
Method
withoutReopeningCompetition
Type
closed
Description
Framework Open for an initial scheme of 3 years with option to extend for two further periods of two years.
Open Framework Scheme End Date
15 Nov 2033, 23:59

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
12 Oct 2026, 12:00

Enquiry period

Ends
12 Oct 2026, 12:00

Expected award period

Ends
23 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
722,400
Amount
602,000
Currency
AED

Award criteria

Weighting Description
Pass Fail criteria, where tenderers will need to pass all criteria in order to be successful

Criteria

Criterion 1
Type
quality
Name
Quality criteria
Description
Pass/Fail

Contract period

Starts
16 Nov 2026, 00:00
Ends
15 Nov 2029, 23:59
Max Extent Date
15 Nov 2033, 23:59

Renewal

Description
Two extension periods of two years

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79342300
Description
Customer services
Entry 2
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKG33
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
084881-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
8 Sept 2026, 13:32
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Coventry City Council
Id
GB-PPON-PMJC-6861-XJPP

Identifier

Scheme
GB-PPON
Id
PMJC-6861-XJPP

Address

Street Address
Council House, Earl Street
Locality
Coventry
Postal Code
CV1 5RR
Country
GB
Country Name
United Kingdom
Region
UKG33

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Coventry · UKG33 · CV1 5RR · United Kingdom
  • Delivery location · UKG33 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 084881-2026Tender notice on Find a Tender ·