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PROCUREMENT OPPORTUNITY

Complaint Handling System

London Borough of Bromley · Contract details notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 09:02.

Opportunity overview

The Council requires a complaints management system to log, monitor and report on the complaints it receives, in accordance with its statutory duties. The system is also used for MP enquiries and could in due course also manage Member enquiries if the Council so wished.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

RESPOND GROUP LIMITED

Matched by number
Contract value
£82k
Awarded
Not supplied
Contract signed
1 Jan 2026
Including VAT
£98.4k
Award ID
1
Status
active
Identifier
GB-COH 05240703
Location
Fradley Park, UKG24, WS13 8RZ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06f421
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Bromley
Id
GB-PPON-PBBG-1282-YCXD

Identifier

Scheme
GB-PPON
Id
PBBG-1282-YCXD

Address

Street Address
Bromley Civic Centre, Churchill Court, 2 Westmoreland Road
Locality
Bromley
Postal Code
BR1 1DP
Country
GB
Country Name
United Kingdom
Region
UKI61

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
RESPOND GROUP LIMITED
Id
GB-COH-05240703

Identifier

Scheme
GB-COH
Id
05240703

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPPM-5944-RMBN

Address

Street Address
Lincoln House
Locality
Fradley Park
Postal Code
WS13 8RZ
Country
GB
Country Name
United Kingdom
Region
UKG24

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKI61
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-05240703
Name
RESPOND GROUP LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
1 Jan 2026, 00:00

Period

Starts
1 Jan 2026, 00:00
Ends
31 Dec 2029, 23:59
Max Extent Date
31 Dec 2033, 23:59

Renewal

Description
A single 3-year extension period under the same terms

Value

Including VAT
98,385
Amount
81,988
Currency
GBP

Documents

Entry 1
Id
084701-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
8 Sept 2026, 09:19
Format
text/html

Recorded locations

  • Buyer location · Bromley · UKI61 · BR1 1DP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 084701-2026Contract details notice on Find a Tender ·