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PROCUREMENT OPPORTUNITY

HO - Customer Service Organisational Membership Agreement

Mining Remediation Authority · Contract details notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 10:01.

Opportunity overview

The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams. A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

INSTITUTE OF CUSTOMER SERVICE

Matched by number
Contract value
£30k
Awarded
Not supplied
Contract signed
31 Aug 2026
Including VAT
£36k
Award ID
1
Status
active
Identifier
GB-COH 03316394
Location
London, UKI44, SE1 2NE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CA18/05965
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Mining Remediation Authority
Id
GB-PPON-PRPD-5825-QDVY

Identifier

Scheme
GB-PPON
Id
PRPD-5825-QDVY

Address

Street Address
200 Lichfield Lane
Locality
Nottinghamshire
Postal Code
NG18 4RG
Country
GB
Country Name
United Kingdom
Region
UKF15

Contact

Name
Melissa Moore

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
INSTITUTE OF CUSTOMER SERVICE
Id
GB-COH-03316394

Identifier

Scheme
GB-COH
Id
03316394

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRND-5967-YDVQ

Address

Street Address
4 Gainsford St
Locality
London
Postal Code
SE1 2NE
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
98100000
Description
Membership organisation services

Delivery locations

Entry 1
Region
UKF1
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03316394
Name
INSTITUTE OF CUSTOMER SERVICE

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
No
Date Signed
1 Sept 2026, 00:00

Period

Starts
1 Dec 2026, 00:00
Ends
30 Nov 2029, 23:59

Value

Including VAT
36,000
Amount
30,000
Currency
GBP

Documents

Entry 1
Id
084234-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
7 Sept 2026, 10:20
Format
text/html

Recorded locations

  • Buyer location · Nottinghamshire · UKF15 · NG18 4RG · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 084234-2026Contract details notice on Find a Tender ·