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PROCUREMENT OPPORTUNITY

UREGNI - Customer Care Register Project Manager

Utility Regulator · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 10:46.

Opportunity overview

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.

Classification

  • CPV09300000 — Electricity, heating, solar and nuclear energy
  • CPV71314000 — Energy and related services
  • CPV71314200 — Energy-management services
  • CPV71314300 — Energy-efficiency consultancy services
  • CPV72224000 — Project management consultancy services
  • CPV73000000 — Research and development services and related consultancy services
  • CPV73100000 — Research and experimental development services
  • CPV73200000 — Research and development consultancy services
  • CPV73210000 — Research consultancy services
  • CPV73220000 — Development consultancy services
  • CPV79210000 — Accounting and auditing services
  • CPV90713000 — Environmental issues consultancy services

Lots

  • Lot 1£185k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ID 6555532
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
5 Oct 2026, 15:00

Enquiry period

Ends
25 Sept 2026, 15:00

Expected award period

Ends
30 Oct 2026, 23:59

Contract terms

Financial Terms
Invoices must quote the contract reference and any other relevant details and be submitted to accounts@uregni.gov.uk The estimated value figure indicated in the Scope Section represents an overall estimated contract value. This value reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the contracting Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Suppliers remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Supplier in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and a Supplier shall have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the Contracting Authority.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
222,000
Amount
185,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
AC1 Key Personnel Experience
Description
As per tender documentation

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
quality
Name
AC2 Proposed Methodology
Description
As per tender documentation

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Type
quality
Name
AC3 Contract Management and contingency
Description
As per tender documentation

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
31 Oct 2026, 00:00
Ends
30 Oct 2028, 23:59
Max Extent Date
30 Apr 2029, 23:59

Renewal

Description
Following the initial contract period there is an option to extend for a period of six months. . Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
71314000
Description
Energy and related services
Entry 2
Scheme
CPV
Id
71314200
Description
Energy-management services
Entry 3
Scheme
CPV
Id
71314300
Description
Energy-efficiency consultancy services
Entry 4
Scheme
CPV
Id
73100000
Description
Research and experimental development services
Entry 5
Scheme
CPV
Id
73200000
Description
Research and development consultancy services
Entry 6
Scheme
CPV
Id
73210000
Description
Research consultancy services
Entry 7
Scheme
CPV
Id
72224000
Description
Project management consultancy services
Entry 8
Scheme
CPV
Id
73000000
Description
Research and development services and related consultancy services
Entry 9
Scheme
CPV
Id
73220000
Description
Development consultancy services
Entry 10
Scheme
CPV
Id
79210000
Description
Accounting and auditing services
Entry 11
Scheme
CPV
Id
90713000
Description
Environmental issues consultancy services
Entry 12
Scheme
CPV
Id
09300000
Description
Electricity, heating, solar and nuclear energy

Delivery locations

Entry 1
Region
UKN
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
083921-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
4 Sept 2026, 14:04
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Utility Regulator
Id
GB-PPON-PWCB-8418-YTPD

Identifier

Scheme
GB-PPON
Id
PWCB-8418-YTPD

Address

Street Address
Millennium House, 16-22 Great Victoria St,
Locality
Belfast
Postal Code
BT2 7AQ
Country
GB
Country Name
United Kingdom
Region
UKN06

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-NIR
Description
Northern Irish devolved regulations apply
Organisation 2
Name
CPD - Supplies & Services Division
Id
GB-PPON-PVWG-8426-YWXV
Role Details
Construction and Procurement Delivery – Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland

Identifier

Scheme
GB-PPON
Id
PVWG-8426-YWXV

Address

Street Address
303 Airport Road
Locality
Belfast
Postal Code
BT3 9ED
Country
GB
Country Name
United Kingdom
Region
UKN06

Contact

Roles

procuringEntity
processContactPoint

Details

Recorded locations

  • Buyer location · Belfast · UKN06 · BT2 7AQ · United Kingdom
  • Delivery location · UKN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 083921-2026Tender notice on Find a Tender ·