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PROCUREMENT OPPORTUNITY

Report Fraud ITSM Replacement

The Mayor and Commonalty and Citizens of the City of London · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 07:31.

Opportunity overview

Report Fraud is a national service operated by CoLP. The service requires a modern IT Service Management (ITSM) capability to support its operational, technical, support and delivery management needs. The purpose of this PME is to understand the market’s capability to provide an ITSM solution suitable for Report Fraud’s environment, including the associated services required to implement, configure, integrate, migrate to, train users on, hand over and support the solution. Report Fraud is seeking market insight on solutions that are predominantly commercial off-the-shelf (COTS), SaaS-based or otherwise standard product offerings, configured to meet Report Fraud’s needs without unnecessary bespoke development. Suppliers are invited to explain where their solution can meet requirements through standard configuration, where optional modules or integrations may be required, and where customisation would be needed. The future ITSM capability is expected to support core service management processes and operational reporting, while recognising the secure, regulated and nationally distributed nature of the Report Fraud service. CoLP is also considering how the Report Fraud ITSM requirement may align with the wider City of London Corporation ITSM procurement and future enterprise service management direction. The output from this PME may therefore in-form a Report Fraud-specific procurement route, feed into the wider Corporation ITSM procurement, or support a combined / aligned approach, subject to further internal review and procurement advice. The total value is figure is currently intended to cover the implementation, licences and operation of the potential interim solution only. It excludes the longer-term ITSM replacement and the eventual transition into the Corporation’s future ITSM solution. Please note this is an indicative figure only, and we are at the early stages of this process. As reqquirements are gathered, we will have a better idea on the total value depending on what's including within scope. The contract start, duration and end dates are yet to be established. These dates are indicative.

Classification

  • CPV72222300 — Information technology services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06efd5
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
2 Jan 2027, 00:00
Ends
1 Jan 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72222300
Description
Information technology services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
The City seeks input from the contractor market to understand what might be the most attractive way of packaging and scoping a future procurement opportunity to deliver the project outcomes. This Pre-Market Engagement (PME) exercise will provide an opportunity for the City to obtain insight into how contractors might approach the delivery of the project. It also gives a useful early insight into the likely level of interest in a proposed project from the market. Interested organisations will be asked to complete and return a brief questionnaire. To access the PME questionnaire and supporting documentation, please register on the electronic tendering system 'City of London Corporation Sourcing & Contracts Portal' url: https://cityoflondon.ukp.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=61254 and search for 'Report Fraud ITSM Replacements'. Organisations should submit their completed questionnaire in accordance with the instructions set out in the PME documentation, by the return deadline of 12:00pm (noon/midday) on 15th September 2026. Following receipt and review of questionnaires, the project team may conduct further direct discussions with organisations of interest.
Due
15 Sept 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
082800-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
1 Sept 2026, 15:59
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
The Mayor and Commonalty and Citizens of the City of London
Id
GB-PPON-PYQD-1693-MYXR

Identifier

Scheme
GB-PPON
Id
PYQD-1693-MYXR

Address

Street Address
PO Box 270
Locality
City of London
Postal Code
EC2P 2EJ
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Telephone
020 7606 3030

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · City of London · UKI43 · EC2P 2EJ · United Kingdom
  • Delivery location · UKI · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 082800-2026Preliminary market engagement notice on Find a Tender ·