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PROCUREMENT OPPORTUNITY

Home Office Subject Access Request Unit (SARU) Redesign Project: End-to-End Information Rights Case Management Platform and Managed Service

Home Office · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 18:35.

Opportunity overview

The Home Office anticipates conducting a procurement for an end-to-end digital case-management platform and associated configuration, integration, migration, implementation, transition and managed-service capability for the Subject Access Request Unit. Subject Access Requests are the primary driver for the requirement, although the proposed solution is also expected to support Freedom of Information requests and Parliamentary Questions through configurable workflows and shared core case-management capability. The proposed requirement may include: - a configurable and secure case-management platform; - customer submission and identity-verification capability or integration; - configurable workflows, case administration, deadline management and auditability; - document handling, processing and redaction capability; - management information and operational reporting; - integration with Authority-approved services, systems and platforms; - configuration, implementation and testing; - migration from existing systems and repositories; - training, transition, go-live and service stabilisation; - ongoing managed-service, support, maintenance, security and resilience; and - exit and transition-out support. The Authority currently intends to conduct a two-stage Competitive Flexible Procedure under the Procurement Act 2023. The final scope, procedure, timetable, contract term, estimated value and procurement documents remain subject to refinement and approval.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72250000 — System and support services
  • CPV72261000 — Software support services
  • CPV72263000 — Software implementation services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
project_20054
Main Procurement Category
services
Above Threshold
Yes
Status
planned

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
9 Oct 2026, 23:59

Amendments

Entry 1
Description
The engagement process section of this notice has been amended to reflect the updated contact details, and the updated Confidentiality Agreement/Non-Disclosure Agreement (NDA) process. To confirm - 1. Interested suppliers should no longer copy in Steve Butler (StephenCharles.Butler1@homeoffice.gov.uk) into their emails. Instead, emails should be addressed to Daniel Reddy (daniel.reddy@homeoffice.gov.uk) and Mohammed Onim (Mohammed.Onim@homeoffice.gov.uk). 2. The Confidentiality Process for this Market Engagement event is the completion of a Non-Disclosure Agreement (NDA). This NDA will be issued to suppliers who registere their interest to this event.
Id
086458-2026

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planned

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
31 Mar 2027, 00:00
Ends
30 Mar 2030, 23:59
Max Extent Date
30 Mar 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 2
Scheme
CPV
Id
72263000
Description
Software implementation services
Entry 3
Scheme
CPV
Id
72261000
Description
Software support services
Entry 4
Scheme
CPV
Id
72250000
Description
System and support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
The Home Office intends to hold a virtual preliminary market engagement event through Microsoft Teams on 29 September 2026 at 14:00 BST. Interested suppliers should register by emailing daniel.reddy@homeoffice.gov.uk. As Daniel Reddy will be on leave from 14 to 18 September 2026, suppliers may also copy Mohammed Onim - Mohammed.Onim@homeoffice.gov.uk into any correspondence during this period. A Microsoft Teams invitation and further joining instructions will be issued to participants in due course. The event will provide an overview of: - the SARU Redesign programme and business need; - a high-level explanation of the proposed scope and intended outcomes; - information on the anticipated procurement approach and indicative timetable; - an explanation of the areas on which the Authority is seeking market feedback; and - an opportunity for suppliers to raise questions and identify material commercial, technical, implementation, migration, integration, service-management or participation considerations. The Authority is particularly interested in feedback concerning: - market appetite and capability for the proposed end-to-end requirement; - credible product, configuration, integration, delivery and managed-service models; - the potential use of consortium members, subcontractors and specialist delivery partners; implementation, migration, transition and service-stabilisation dependencies; - typical pricing structures and material whole-life-cost drivers; the proportionality and achievability of indicative volume, performance, security, accessibility, resilience and assurance assumptions; - the information suppliers would require to prepare robust and comparable tenders; potential barriers affecting SMEs, VCSEs, consortia or specialist providers; - and material risks, omissions or ambiguities that the Authority should consider before commencing any formal procurement: Interested suppliers should register by emailing daniel.reddy@homeoffice.gov.uk and providing their organisation name; primary contact name and email address; names and email addresses of proposed attendees; and details of any accessibility or reasonable-adjustment requirements relating to participation in the virtual event. Suppliers are requested to register by 12:00 BST on 25 September 2026. Joining instructions will be issued to registered participants using the contact details provided. Suppliers may submit clarification questions and written feedback by emailing daniel.reddy@homeoffice.gov.uk before, during or following the event. Questions and feedback should not be sent directly to operational, programme or technical stakeholders. The deadline for all written feedback is 17:00 BST on 6 October 2026. Feedback received after this deadline may not be considered as part of the Authority’s refinement of the proposed requirement and procurement approach. The Authority may provide written responses to materially relevant questions where appropriate. Material information arising from the engagement may be recorded and made available consistently to support transparency and equal treatment. Suppliers are not required to submit formal tenders, binding prices or fully developed technical proposals as part of this engagement. Participation or non-participation will not provide an advantage or disadvantage in any future procurement. No evaluation marks will be awarded for participation, and registration does not constitute selection, shortlisting or an invitation to tender. The Authority may use feedback received to refine the proposed requirements, procurement strategy, commercial model, contractual arrangements and procurement documents, but is not obliged to adopt any proposal, recommendation or feedback received. The proposed requirement, procedure, value, timetable and contractual arrangements remain indicative and subject to refinement, assurance and approval. This engagement does not constitute a Tender Notice, invitation to tender, request for quotation or commitment by the Authority to commence a procurement or award a contract. Suppliers participating in the virtual engagement event will be required to enter into an appropriate Non-Disclosure Agreement (NDA) before receiving the detailed engagement materials or joining instructions. The Authority will issue this NDA directly to suppliers who have registered their interest via email. Any suppliers who have registered interest so far, have been recorded, and will have this NDA emailed to them. They do not need to re-register their interest.
Due
6 Oct 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
086458-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
11 Sept 2026, 14:15
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Home Office
Id
GB-PPON-PWGC-6513-PQLZ

Identifier

Scheme
GB-PPON
Id
PWGC-6513-PQLZ

Address

Street Address
2 Marsham Street
Locality
London
Postal Code
SW1P 4DF
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Name
Daniel Reddy

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · London · UKI32 · SW1P 4DF · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 082601-2026Pipeline notice on Find a Tender ·
  2. 082636-2026Preliminary market engagement notice on Find a Tender ·
  3. 086151-2026Preliminary market engagement notice on Find a Tender ·
  4. 086458-2026Preliminary market engagement notice on Find a Tender ·