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PROCUREMENT OPPORTUNITY

Customer Engagement Platform (CEP) Framework

Scottish Enterprise · tenderUpdate

Tender information last checkedLast checked 29 Sept 2026, 15:56.

Opportunity overview

Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.

Classification

  • CPV72222300 — Information technology services

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
P27-0008
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72222300
Description
Information technology services

Amendments

Entry 1
Id
1
Description
The tender deadline has been extended to allow further time for the project team to review and seek approval of outstanding clarification responses. This extension is intended to support a fair and transparent procurement process by providing bidders with sufficient time to consider the final approved responses when preparing their submissions. As a consequence of this revised timetable, the supplier demonstration sessions are now anticipated to take place during the week commencing 9 November 2026.

Unstructured Changes

Entry 1

Old Value

Date
8 Oct 2026, 11:00

New Value

Date
15 Oct 2026, 11:00

Where

Section
IV.2.2
Label
Time limit
Entry 2

Old Value

Date
8 Oct 2026, 11:00

New Value

Date
15 Oct 2026, 11:00

Where

Section
IV.2.7
Label
Conditions for opening of tenders

Buyer, suppliers and contacts

Organisation 1
Name
Scottish Enterprise
Id
GB-FTS-1478

Identifier

Legal Name
Scottish Enterprise

Address

Street Address
Atrium Court, 50 Waterloo Street
Locality
Glasgow
Region
UKM82
Postal Code
G2 6HQ
Country Name
United Kingdom

Contact

Telephone
+44 1414686024

Roles

buyer

Details

Organisation 2
Name
Highlands and Islands Enterprise
Id
GB-FTS-1479

Identifier

Legal Name
Highlands and Islands Enterprise

Address

Street Address
An Lòchran, 10 Inverness Campus
Locality
Inverness
Region
UKM6
Postal Code
IV2 5NA
Country Name
United Kingdom

Contact

Telephone
+44 1463245245

Roles

buyer

Details

Organisation 3
Name
South of Scotland Enterprise Agency
Id
GB-FTS-1480

Identifier

Legal Name
South of Scotland Enterprise Agency

Address

Street Address
Carmont House, The Crichton, Bankend Road
Locality
Dumfries
Region
UK
Postal Code
DG1 4TA
Country Name
United Kingdom

Contact

Telephone
+44 1750535901

Roles

buyer

Details

Organisation 4
Name
VisitScotland
Id
GB-FTS-101342

Identifier

Legal Name
VisitScotland

Address

Street Address
Waverley Court, 4 East Market Street
Locality
Edinburgh
Region
UKM
Postal Code
EH8 8BG
Country Name
United Kingdom

Contact

Telephone
+44 1314722222

Roles

buyer

Details

Organisation 5
Name
Creative Scotland
Id
GB-FTS-186210

Identifier

Legal Name
Creative Scotland

Address

Street Address
Waverley Court, 4 East Market Street
Locality
Edinburgh
Region
UKM75
Postal Code
EH8 8BG
Country Name
United Kingdom

Contact

Telephone
+44 3303332000

Roles

buyer

Details

Organisation 6
Name
Skills Development Scotland Ltd
Id
GB-FTS-134601

Identifier

Legal Name
Skills Development Scotland Ltd

Address

Street Address
Monteith House, 11 George Square
Locality
Glasgow
Region
UKM
Postal Code
G2 1DY
Country Name
United Kingdom

Contact

Telephone
+44 1412856000

Roles

buyer

Details

Organisation 7
Name
Scottish Funding Council
Id
GB-FTS-38159

Identifier

Legal Name
Scottish Funding Council

Address

Street Address
Apex 2, 97 Haymarket Terrace
Locality
Edinburgh
Region
UKM75
Postal Code
EH12 5HD
Country Name
United Kingdom

Contact

Telephone
+44 1313136500

Roles

buyer

Details

Organisation 8
Name
Business Gateway
Id
GB-FTS-186211

Identifier

Legal Name
Business Gateway

Address

Street Address
Verity House, 19 Haymarket Yards
Locality
Edinburgh
Region
UKM
Postal Code
EH12 5HB
Country Name
United Kingdom

Contact

Telephone
+44 1314749286

Roles

buyer

Details

Recorded locations

  • Buyer location · Glasgow · UKM82 · G2 6HQ · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 082222-2026tender ·
  2. 091943-2026tenderUpdate ·