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PROCUREMENT OPPORTUNITY

Out of Hours Call Handling Service - Soft Market Engagement (SME)

METROPOLITAN HOUSING TRUST LIMITED · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 09:20.

Opportunity overview

Metropolitan Housing Trust Ltd (MHT) is conducting a Soft Market Engagement (SME) exercise to obtain supplier feedback on the future provision of an Out of Hours Call Handling Service. This engagement will help inform the service specification, commercial approach and procurement strategy. This is not a call for competition and no contract will be awarded as a result of this exercise. Suppliers are invited to review the attached documents and submit a response by 17 September 2026 For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./392485989N To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/392485989N

Classification

  • CPV79512000 — Call centre

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06ee12
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Starts
18 Sept 2026, 00:00
Ends
19 Sept 2026, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
DateActivity Publication of Market Engagement27/08/2026 Clarification Period27/08/2026 – 10/09/2026 Optional supplier engagement sessions (Please share availability)10/09/2026 – 17/09/2026 Deadline for supplier responses17/09/2026 Market engagement outcomes and supplier feedback30/09/2026
Due
17 Sept 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
081972-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
27 Aug 2026, 17:38
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
METROPOLITAN HOUSING TRUST LIMITED
Id
GB-PPON-PMCL-4972-LYCY

Identifier

Scheme
GB-PPON
Id
PMCL-4972-LYCY

Address

Street Address
The Grange, 100 High Street, Southgate
Locality
London
Postal Code
N14 6PW
Country
GB
Country Name
United Kingdom
Region
UKI54

Contact

Name
Procurement
Telephone
02035353535

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI54 · N14 6PW · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 081972-2026Preliminary market engagement notice on Find a Tender ·