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PROCUREMENT OPPORTUNITY

Unified Customer Relationship Management System and Contact Centre Platform

Liverpool City Region Combined Authority · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 10:11.

Opportunity overview

** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be interested in understanding delivery models and service design: · Technology platforms and interoperability · Integration with existing systems and infrastructure · Commercial models and pricing structures · Implementation approaches and mobilisation timelines · Ongoing support, maintenance, and service levels

Classification

  • CPV32543000 — Telephone switchboards
  • CPV48445000 — Customer Relation Management software package
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06ed51
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
2 Nov 2026, 00:00
Ends
31 Oct 2031, 23:59
Max Extent Date
31 Oct 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
32543000
Description
Telephone switchboards
Entry 2
Scheme
CPV
Id
48445000
Description
Customer Relation Management software package
Entry 3
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKD7
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
DN827315 - PME submissions must be via the Chest Portal. If the expression of interest section does not allow you to upload the document please submit via the messaging centre.
Due
10 Sept 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
081648-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
27 Aug 2026, 10:49
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Liverpool City Region Combined Authority
Id
GB-PPON-PNDZ-8253-CJJM

Identifier

Scheme
GB-PPON
Id
PNDZ-8253-CJJM

Address

Street Address
1 Mann Island
Locality
Liverpool
Postal Code
L3 1BP
Country
GB
Country Name
United Kingdom
Region
UKD72

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Liverpool · UKD72 · L3 1BP · United Kingdom
  • Delivery location · UKD7 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 081648-2026Preliminary market engagement notice on Find a Tender ·