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PROCUREMENT OPPORTUNITY

Service Integration and Management System (SIAM)

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland) · tender

Tender information last checkedLast checked 25 Sept 2026, 10:56.

Opportunity overview

PSD Scotland intends to procure a Service Integration and Management contract for the transition, stabilisation and continued delivery of selected national digital services supporting health and care across Scotland. The successful supplier will act as prime contractor and provide a single point of accountability for end-to-end service delivery, integration and performance. The supplier will also be responsible for the management of any subcontractors and dependencies with other providers and Authority teams. The initial priority will be to maintain continuity and stabilise these business-critical services as they transition away from the existing National IT Contract, while establishing a strong foundation for subsequent improvement and modernisation.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • PSD Scotland intends to procure a Service Integration and Management contract for selected national digital services supporting clinical, operational and administrative functions across NHS Scotland. The procurement will establish replacement arrangements for services currently delivered under the National IT Contract, which is due to expire on 31 March 2028. The principal objective is to maintain uninterrupted delivery of these business-critical services throughout transition and thereafter. The anticipated scope includes services and applications supporting Primary and Community Care, National Screening and Child Health, together with other services confirmed in the procurement documents. Depending on the requirements of each service, the contract may include application support, maintenance and development, as well as the associated infrastructure, platform, integrations and data services. IT Service Management capabilities are also required for end-to-end operation. The detailed application scope, service boundaries and allocation of responsibilities will be defined in the tender documentation. The successful supplier will act as the prime contractor, providing a single point of accountability for the contract. The supplier will be expected to coordinate its subcontractors and work effectively with the Authority’s retained teams and other internal and external providers. Service continuity will take precedence during the initial transition, followed by stabilisation to address supportability, resilience, cyber security, regulatory compliance and technical-debt risks. Once services have been stabilised, the supplier will support proportionate and staged modernisation through software and infrastructure engineering practices. Intended outcomes include: -Secure, compliant and resilient services -Clear and measurable service performance -Visibility of costs and dependencies -Improved value for money The supplier will also be expected to support knowledge transfer, effective service ownership, data portability and robust exit arrangements, reducing long-term supplier dependency and preserving future competition. The Authority will retain accountability for strategic direction, governance, business outcomes and service ownership throughout the contract.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NP500828
Status
active
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Competitive procedure with negotiation
Has Recurrence
No
Review Details
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
economic
Description
SPD Question 4B.1.1: Economic Operators are required to provide statement of accounts or extracts relating to their business for the previous 3 years. Economic operators are required to demonstrate that annual turnover should be at least 4 times the annual value of the contract. The annual contract value is anticipated to be circa ~ GBP 15m. Therefore, annual turnover needs to be at least GBP 60m GBP. Economic operators should be profitable for the last 3 years of the annual turnover at least at the group level. PSD may require Economic Operators to provide additional information to demonstrate financial standing. Additional information can include but not limited to: - parent company accounts (if applicable) – - deeds of guarantee banker’s statements and references - accountants’ references - management accounts - financial projections, including cash flow forecasts - details and evidence of previous contracts, including contract values - capital availability - guarantees may be required from parent companies and from banks. Economic Operators who cannot provide suitable evidence of a secure financial standing will be excluded from the procurement. SPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required level of insurance listed below. Minimum level(s) of standards required: SPD Question 4B.1.1: Economic Operators must demonstrate the following financial capacity over the last 3 years: - turnover in respect of its most recent three full financial years must have been equal to or more than GBP 60m per annum. SPD Questions 4B.5.1a, 4B.5.1b and 4B.5.2: Economic Operators must confirm they have or will be able to obtain the required levels of insurance: - Employer’s (compulsory) liability insurance = GBP 5 million; - Public liability insurance = GBP 10 million; - Professional indemnity insurance = GBP 5 million; - Product liability insurance = GBP 10 million; - Product liability insurance is not less than the sum of GBP 1 million in respect of any one incident.

Applies To

supplier
Criterion 2
Type
technical
Description
SPD Question 4C.1.2 - please refer to the Project Specific Questions within section 3.1 of the NHS Scotland SPD Instructions for full detail of the requirement for this section. The scoring methodology is detailed in section 3.2 of the NHS Scotland SPD Instructions. SPD Question 4C.2 - Economic Operators must confirm that they are certified under ISO/IEC 27001 and Cyber Essentials Plus issued by IASME - accredited certification body. SPD Question 4C.6.1 - Economic Operators must confirm the number of UK based staff they have certified and trained on the SaaS technology that they have chosen to use within their tender. SPD Question 4C.10 - Economic Operators must provide details of the proportion (i.e. percentage) of the contract that it intends to subcontract.

Applies To

supplier

Second Stage

Successive Reduction
Yes
No Negotiation Necessary
Yes
Invitation Date
26 Oct 2026, 00:00

Covered By

GPA

Tender Period

Ends
25 Sept 2026, 17:00

Submission terms

Languages

en

Bid Validity Period

Ends
29 Oct 2027, 23:59

Contract terms

Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed
Has Electronic Payment
Yes

Lots and requirements

Entry 1
Id
1
Description
PSD Scotland intends to procure a Service Integration and Management contract for selected national digital services supporting clinical, operational and administrative functions across NHS Scotland. The procurement will establish replacement arrangements for services currently delivered under the National IT Contract, which is due to expire on 31 March 2028. The principal objective is to maintain uninterrupted delivery of these business-critical services throughout transition and thereafter. The anticipated scope includes services and applications supporting Primary and Community Care, National Screening and Child Health, together with other services confirmed in the procurement documents. Depending on the requirements of each service, the contract may include application support, maintenance and development, as well as the associated infrastructure, platform, integrations and data services. IT Service Management capabilities are also required for end-to-end operation. The detailed application scope, service boundaries and allocation of responsibilities will be defined in the tender documentation. The successful supplier will act as the prime contractor, providing a single point of accountability for the contract. The supplier will be expected to coordinate its subcontractors and work effectively with the Authority’s retained teams and other internal and external providers. Service continuity will take precedence during the initial transition, followed by stabilisation to address supportability, resilience, cyber security, regulatory compliance and technical-debt risks. Once services have been stabilised, the supplier will support proportionate and staged modernisation through software and infrastructure engineering practices. Intended outcomes include: -Secure, compliant and resilient services -Clear and measurable service performance -Visibility of costs and dependencies -Improved value for money The supplier will also be expected to support knowledge transfer, effective service ownership, data portability and robust exit arrangements, reducing long-term supplier dependency and preserving future competition. The Authority will retain accountability for strategic direction, governance, business outcomes and service ownership throughout the contract.
Has Renewal
Yes
Has Options
No
Status
active

Contract period

Duration In Days
4,320

Renewal

Description
The intention is to award an initial 7 year award with the option to extend for a further 3 + 2 years (12 years in total)

Second Stage

Minimum Candidates
3

Selection criteria

Description
The full list of criteria can be found within the PSD Scotland SPD Instructions, saved within the Attachments area of PCS-Tender. The SPD selection process will be carried out in two stages: Stage One: Compliance Check and Exclusion Grounds (Mandatory and Discretionary)(Pass/Fail) – that the Economic Operator has submitted a complete and compliant SPD response; and whether any of the Economic Operators, are in breach of the mandatory grounds for exclusion or, in the case of the discretionary exclusion grounds, are considered ineligible at the discretion of PSD Scotland, in accordance with Regulation 58 of the Public Contracts (Scotland) Regulations 2015. Minimum Requirements (Pass/Fail) - that the Economic Operator meets the requisite economic and financial standing selection criteria deemed appropriate for the Programme set out in the NHS Scotland SPD Instructions; and meets the technical and professional ability selection criteria set out in the NHS Scotland SPD Instructions. Stage Two: Project Specific Questions - Economic operators who pass Stage One will have their response to the Project Specific Questions scored. As set out in the SPD instructions all economic operators are required to submit 3 case studies as a mandatory requirement and will be scored as a pass/fail. Thereafter, there are 6 scored questions that will be scored as per the instructions and criteria as detailed within the SPD document. The Project Specific Questions are set out in section 3.2 of PSD Scotland SPD Instructions. The criteria will be applied to all economic operators that pass Stage 1 to reduce the number of economic operators that are invited to submit an initial tender. It is the intention of NHS Scotland that a minimum of three economic operators achieving the highest scores will be invited to submit an initial tender.

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 2
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKM

Delivery Location

Description
Scotland

Buyer, suppliers and contacts

Organisation 1
Name
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Id
GB-FTS-179412

Identifier

Legal Name
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

Address

Street Address
1 South Gyle Crescent.
Locality
Edinburgh
Region
UKM
Postal Code
EH12 9EB
Country Name
United Kingdom

Contact

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Edinburgh Sheriff Court
Id
GB-FTS-1033

Identifier

Legal Name
Edinburgh Sheriff Court

Address

Locality
Edinburgh
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · Edinburgh · UKM · EH12 9EB · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 081339-2026tender ·