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PROCUREMENT OPPORTUNITY

Institute for Customer Service Membership

UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 12:31.

Opportunity overview

Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

INSTITUTE OF CUSTOMER SERVICE

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
9 Aug 2026
Award ID
1
Status
active
Identifier
GB-COH 03316394
Location
London, UKI44, SE1 2NE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NNLC810
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
UNITED KINGDOM NATIONAL NUCLEAR LABORATORY LIMITED
Id
GB-COH-03857752

Identifier

Scheme
GB-COH
Id
03857752

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PVXT-8784-YGNV

Address

Street Address
Chadwick House Warrington Road
Locality
Warrington
Postal Code
WA3 6AE
Country
GB
Country Name
United Kingdom
Region
UKD61

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
INSTITUTE OF CUSTOMER SERVICE
Id
GB-COH-03316394

Identifier

Scheme
GB-COH
Id
03316394

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRND-5967-YDVQ

Address

Street Address
4 Gainsford St
Locality
London
Postal Code
SE1 2NE
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
98112000
Description
Services furnished by professional organisations

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03316394
Name
INSTITUTE OF CUSTOMER SERVICE

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Institute for Customer Service Membership
Status
active
Above Threshold
No
Date Signed
10 Aug 2026, 00:00

Period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2032, 23:59

Value

Including VAT
54,000
Currency
GBP

Documents

Entry 1
Id
080844-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
25 Aug 2026, 13:14
Format
text/html

Recorded locations

  • Buyer location · Warrington · UKD61 · WA3 6AE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 080844-2026Contract details notice on Find a Tender ·