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PROCUREMENT OPPORTUNITY

Overseas Debt Collection

Student Loans Company · awardUpdate, contractUpdate

Tender information last checkedLast checked 25 Sept 2026, 14:31.

Opportunity overview

Extension of the contract for 3 months to finalise transition to the new supplier, new termination date 31/03/2026. No change in value

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Transcom Worldwide UK Limited

Matched by normalised name
Contract value
£4.7m
Awarded
Not supplied
Contract signed
21 Mar 2019
Award ID
080105-2026-2018-SLC-244-1
Status
active
Identifier
02785250
Location
Leeds, UKM82, LS14 1AB, United Kingdom

Classification

  • CPV79940000 — Collection agency services

Lots

  • UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. The key objectives are •to collect ICR debt and/or •to complete customer documents.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2018-SLC-244
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
79940000
Description
Collection agency services

Lots and requirements

Entry 1
Id
1
Description
UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. The key objectives are •to collect ICR debt and/or •to complete customer documents.

Contract period

Duration In Days
1,080

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKM82

Delivery Location

Description
Glasgow City

Buyer, suppliers and contacts

Organisation 1
Name
Student Loans Company
Id
GB-FTS-10899

Identifier

Legal Name
Student Loans Company

Address

Street Address
100 Bothwell Street
Locality
Glasgow
Region
UKM82
Postal Code
G2 7JD
Country Name
United Kingdom

Contact

Name
Susan Butcher
Telephone
+44 1412433482

Roles

buyer
reviewBody
mediationBody

Details

Additional Contact Points

Entry 1
Telephone
+44 1413062109
Organisation 2
Name
Transcom Worldwide UK Limited
Id
GB-FTS-84586

Identifier

Legal Name
Transcom Worldwide UK Limited
Id
02785250

Address

Street Address
Limewood House
Locality
Leeds
Region
UKM82
Postal Code
LS14 1AB
Country Name
United Kingdom

Roles

supplier

Details

Scale
large

Award information

Award 1
Id
080105-2026-2018-SLC-244-1
Title
Overseas Debt Collection
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-84586
Name
Transcom Worldwide UK Limited

Contracts and changes

Entry 1
Id
080105-2026-2018-SLC-244-1
Award ID
080105-2026-2018-SLC-244-1
Title
Overseas Debt Collection
Status
active
Date Signed
21 Mar 2019, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Scheme
CPV
Id
79940000
Description
Collection agency services

Delivery locations

Entry 1
Region
UKE42

Delivery Location

Description
Leeds

Value

Amount
4,700,000
Currency
GBP

Period

Duration In Days
2,370

Amendments

Entry 1
Id
1
Description
Extension of the contract for 3 months to finalise transition to the new supplier, new termination date 31/03/2026. No change in value
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: This is to manage customers with an existing payment arrangements to transition to SLC and reduce the risk of the arrangement breaking down.

Recorded locations

  • Buyer location · Glasgow · UKM82 · G2 7JD · United Kingdom
  • Delivery location · UKM82

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 080105-2026awardUpdate, contractUpdate ·