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PROCUREMENT OPPORTUNITY

Crisis Alternatives Model

NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD · planning

Tender information last checkedLast checked 25 Sept 2026, 14:51.

Opportunity overview

NHS Norfolk and Suffolk Integrated Care Board (ICB) and Norfolk and Suffolk NHS Mental Health Trust intend to procure an outcomes-focused Mental Health Wellbeing Hub Model and Crisis at Home and Crisis Outside of the Home Service across the Norfolk and Suffolk localities. Commissioning will be undertaken through an outcomes-based approach, with providers required to develop and propose a delivery model that demonstrates how the specified service functions and outcomes will be achieved across Norfolk and Suffolk.

Classification

  • CPV85100000 — Health services

Lots

  • Mental Health Wellbeing Hub ModelValue not stated
  • Crisis at Home and Crisis outside of the home modelValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06e98c
Status
planned
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85100000
Description
Health services

Communication

Future Notice Date
18 Sept 2026, 00:00

Lots and requirements

Entry 1
Id
1
Title
Mental Health Wellbeing Hub Model
Description
The Norfolk and Suffolk Mental Health Wellbeing Hub Model is a prevention-focused mental health and wellbeing service for adults aged 18 years and over. The service will provide community-based support for people experiencing emotional distress, poor mental wellbeing, or mild to moderate mental health needs through a combination of physical hub provision and telephone and digital support. The model also incorporates a Single Point of Access (SPA), through which all referrals into the wider Crisis Alternatives Pathway will be received, triaged and processed, including referrals to the Crisis at Home, Crisis Outside of the Home, and Short Stay Recovery House services. Providers across the pathway will contribute staff to the SPA to support assessment, triage, referral management, and the provision of advice and guidance. The Wellbeing Hub Model is designed to promote wellbeing, build resilience, address the wider social determinants of mental health, reduce inequalities in access and outcomes, and help prevent escalation into crisis services. Commissioning will be undertaken through an outcomes-based approach, with providers required to develop and propose a delivery model that demonstrates how the specified service functions and outcomes will be achieved across Norfolk and Suffolk. It is recognised that these service specifications cover a large geographical area and broad scope. As such, commissioners welcome and encourage prospective providers to develop joint service proposals, provided they can demonstrate how all providers involved will ensure seamless care pathways, effective information sharing, and smooth handovers of care. Additional information: This Prior Information Notice is to seek provider opinion on the draft specifications around deliverability, provider capability, partnership requirements, mobilisation risks and the outcomes that should be reflected in the service model. In order to access the service specifications please contact nsicb.procurement@nhs.net and submit responses to the survey prior to the 11th September 2026. For the avoidance of doubt these documents are NOT available on the Norfolk and Suffolk website or on Atamis. The deadline for completed responses to this PIN is midnight on 10th September 2026.
Status
planned
Entry 2
Id
2
Title
Crisis at Home and Crisis outside of the home model
Description
The Norfolk and Suffolk Crisis at Home and Crisis Outside of the Home Service is a community based mental health crisis support service for adults aged 18 years and over. The service comprises two integrated elements: a Crisis at Home service that provides short-term admission prevention, stabilisation, discharge support and step-down interventions in people's homes and communities, and a Crisis Outside of the Home service that provides an accessible, non-clinical setting for people experiencing mental health crisis who require support outside their home environment. Referrals will be received and managed through the Single Point of Access, working closely with Norfolk and Suffolk NHS Foundation Trust (NSFT) and wider system partners to ensure appropriate clinical oversight, coordinated care and seamless movement through the crisis pathway. The service is intended to provide timely alternatives to hospital admission and urgent care settings, support de-escalation and recovery, and improve outcomes for people experiencing mental health crisis. Commissioning will be undertaken through an outcomes-based approach, where providers will be required to maintain and scale the established Crisis at Home model while developing and proposing a delivery model for the Crisis Outside of the Home element that demonstrates how the specified service functions and outcomes will be achieved across Norfolk and Suffolk. It is recognised that these service specifications cover a large geographical area and broad scope. As such, commissioners welcome and encourage prospective providers to develop joint service proposals, provided they can demonstrate how all providers involved will ensure seamless care pathways, effective information sharing, and smooth handovers of care. Additional information: This Prior Information Notice is to seek provider opinion on the draft specifications around deliverability, provider capability, partnership requirements, mobilisation risks and the outcomes that should be reflected in the service model. In order to access the service specifications please contact nsicb.procurement@nhs.net and submit responses to the survey prior to the 11th September 2026. For the avoidance of doubt these documents are NOT available on the Norfolk and Suffolk website or on Atamis. The deadline for completed responses to this PIN is midnight on 10th September 2026.
Status
planned

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85100000
Description
Health services

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH15
Entry 3
Region
UKH16
Entry 4
Region
UKH17

Delivery Location

Description
This service will cover Norfolk and Suffolk localities.
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
85100000
Description
Health services

Delivery locations

Entry 1
Region
UKH14
Entry 2
Region
UKH15
Entry 3
Region
UKH16
Entry 4
Region
UKH17

Delivery Location

Description
Norfolk and Suffolk localities.

Buyer, suppliers and contacts

Organisation 1
Name
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD
Id
GB-NHS-T6Y0W

Identifier

Legal Name
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD
Id
T6Y0W
Scheme
GB-NHS

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Region
UKH15
Postal Code
NR12DH
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Norfolk and Suffolk NHS Foundation Trust
Id
GB-NHS-RMY

Identifier

Legal Name
Norfolk and Suffolk NHS Foundation Trust
Id
RMY
Scheme
GB-NHS

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Region
UKH15
Postal Code
NR12DH
Country Name
United Kingdom

Contact

Roles

buyer

Details

Recorded locations

  • Buyer location · Norwich · UKH15 · NR12DH · United Kingdom
  • Delivery location · UKH14
  • Delivery location · UKH15
  • Delivery location · UKH16
  • Delivery location · UKH17

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 079892-2026planning ·