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PROCUREMENT OPPORTUNITY

Out of hours call handling

Phoenix Community Housing · Tender notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 16:02.

Opportunity overview

Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.

Classification

  • CPV98000000 — Other community, social and personal services

Lots

  • Lot 1£38k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06e858
Status
active
Procurement Method
open
Procurement Method Details
Below threshold - open competition
Main Procurement Category
services
Above Threshold
No

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Tender Period

Ends
9 Oct 2026, 00:00

Enquiry period

Ends
2 Oct 2026, 00:00

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
48,000
Amount
38,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Quality
Description
Price per call as set out in your pricing schedule.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality
Description
Please note pages 26 and 27 of invitation to tender.

Numbers

Entry 1
Number
70
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
11 Jan 2027, 00:00
Ends
11 Jan 2030, 23:59
Max Extent Date
11 Jan 2032, 23:59

Renewal

Description
Option to extend twice by one year subject to performance and business need.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
L-1
Document Type
biddingDocuments
Description
Contract specification
Entry 2
Id
079342-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
20 Aug 2026, 10:59
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Phoenix Community Housing
Id
GB-PPON-PWGM-1832-ZTDL

Identifier

Scheme
GB-PPON
Id
PWGM-1832-ZTDL

Address

Street Address
The Green Man
Locality
London
Postal Code
SE6 2RP
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Name
Vicky Robertson

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking

Recorded locations

  • Buyer location · London · UKI44 · SE6 2RP · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 079342-2026Tender notice on Find a Tender ·