ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Port of Dover - Customer Experience Consultant Framework

Dover Harbour Board · Tender notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 23:26.

Opportunity overview

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

Classification

  • CPV73200000 — Research and development consultancy services
  • CPV79342300 — Customer services
  • CPV79342310 — Customer survey services
  • CPV79342311 — Customer satisfaction survey
  • CPV79342320 — Customer-care services
  • CPV79400000 — Business and management consultancy and related services

Lots

  • Lot 1Value not stated · Including VAT · Source currency differs from tender

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DHB/IGNITE/002
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Techniques

Has Framework Agreement
Yes

Framework Agreement

Method
withoutReopeningCompetition
Type
closed
Description
Please refer to tender documentation

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
17 Sept 2026, 23:59

Expected award period

Ends
18 Sept 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active

Value

Including VAT
0
Currency
AED

Award criteria

Criteria

Criterion 1
Type
cost
Name
Commercial

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality / Technical

Numbers

Entry 1
Number
70
Weight
percentageExact

Contract period

Starts
1 Oct 2026, 00:00
Ends
1 Oct 2028, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
73200000
Description
Research and development consultancy services
Entry 2
Scheme
CPV
Id
79342300
Description
Customer services
Entry 3
Scheme
CPV
Id
79342310
Description
Customer survey services
Entry 4
Scheme
CPV
Id
79342311
Description
Customer satisfaction survey
Entry 5
Scheme
CPV
Id
79342320
Description
Customer-care services
Entry 6
Scheme
CPV
Id
79400000
Description
Business and management consultancy and related services

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
078563-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
18 Aug 2026, 13:56
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Dover Harbour Board
Id
GB-PPON-PBWQ-3165-XGNL

Identifier

Scheme
GB-PPON
Id
PBWQ-3165-XGNL

Address

Street Address
Harbour House, Marine Parade
Locality
Dover
Postal Code
CT17 9BU
Country
GB
Country Name
United Kingdom
Region
UKJ44

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility

Recorded locations

  • Buyer location · Dover · UKJ44 · CT17 9BU · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 078563-2026Tender notice on Find a Tender ·