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PROCUREMENT OPPORTUNITY

Smart Metering Longitudinal Research

CCW · Tender notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 01:11.

Opportunity overview

Understand the experiences and attitudes of bill payers and their households towards smart meter information and their water use through changing external and household contexts over an extended timeframe.

Classification

  • CPV79300000 — Market and economic research; polling and statistics
  • CPV79310000 — Market research services
  • CPV79311100 — Survey design services
  • CPV79311200 — Survey conduction services
  • CPV79311300 — Survey analysis services
  • CPV79315000 — Social research services

Lots

  • Lot 1£320k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
26-011
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
Expression Of Interest Deadline
2 Sept 2026, 17:00
Published risks
Follow SLA

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
There is a initial PSQ with three scored questions. The top scoring bidders will be then taken thoough to the formal techincal stage. Commercial scoring will take place withthe techincal bids

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
26 Aug 2026, 12:00

Expected award period

Ends
11 Sept 2026, 23:59

Contract terms

Financial Terms
Purchase order and invoice system

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
400,000
Amount
320,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Employer’s (Compulsory) Liability Insurance* = £10 million Public Liability Insurance = £5 million Professional Indemnity Insurance = £2 million Product Liability Insurance = £2 million
Description
Please provide a concise overview of your understanding of the scope of work, key deliverables/outcomes, and any critical considerations/challenges relevant to successful delivery of the requirements. This should cover the relevant contextual knowledge and experience you have which has informed your approach to important aspects of delivery for this research. Detailed delivery methodology is not required and will not be evaluated within this question.

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 2
Type
quality
Name
Experience
Description
Recent CCW research found that many customers are unclear about what type of water meter they have. For this research, we only want to include customers in households which have a smart water meter, and where the customer has access to an app or web portal which shows their water consumption on a continuous basis. This means that the customer can check their consumption between bills and see their water use over time whenever they want to. Some customers have smart capable meters where they do not yet have access to their consumption data as they are not yet fully active until the communication kit is installed. Other customers have a water meter which needs to be read by a person. We intend to ask water companies to provide post codes for where they have fitted smart water meters that provide access to consumption data as above. However, it is possible that not all households in the postcode will have the right kind of water meter for this research. Q - Suppliers should give 2 examples of when they have recruited people based on recruitment criteria that people may not have had a clear understanding of. These examples should include how this was overcome through the recruitment process, to ensure that the right people who were in scope for the research were identified. This research requires people to be recruited and actively engaged in the research over an extended timescale – potentially a few years. The frequency of research activities is to be confirmed through the supplier selection process. This will be influenced by changes in external contexts which may affect how households engage with their water use. Q - Suppliers should give 2 examples of when they have recruited people for an extended research period over a few years. The examples should include what the supplier did to ensure participant engagement and active participation in research activities, including the frequency of the research activities.

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 3
Type
quality
Name
Expertise and Capacity of the Team
Description
Please provide details of the proposed project team, including their relevant experience and qualifications. Your response should specifically demonstrate experience in undertaking qualitative research over longer timescales and explain how this experience will support successful delivery of this requirement. Include how you would cover capacity during sickness or if there was a suspension in project activity.

Numbers

Entry 1
Number
25
Weight
percentageExact

Second Stage

Minimum Candidates
1
Maximum Candidates
6

Selection criteria

Criteria

Criterion 1
Type
economic
Description
CCW standard insurance rates Employer’s (Compulsory) Liability Insurance* = £10 million Public Liability Insurance = £5 million Professional Indemnity Insurance = £2 million Product Liability Insurance = £2 million
Criterion 2
Type
technical
Description
Please refer to pack on e-sourcing
Criterion 3
Description
Please refer to bidder pack
For Reduction
Yes

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
15 Oct 2026, 00:00
Ends
31 Mar 2027, 23:59
Max Extent Date
14 Oct 2030, 23:59

Renewal

Description
The initial year will run until the end of the financial year, then yearly extenstions granted if funding approved and research still required

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79311100
Description
Survey design services
Entry 2
Scheme
CPV
Id
79310000
Description
Market research services
Entry 3
Scheme
CPV
Id
79311200
Description
Survey conduction services
Entry 4
Scheme
CPV
Id
79311300
Description
Survey analysis services
Entry 5
Scheme
CPV
Id
79315000
Description
Social research services
Entry 6
Scheme
CPV
Id
79300000
Description
Market and economic research; polling and statistics

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
077783-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
14 Aug 2026, 15:22
Format
text/html

Planning and budget

No Engagement Notice Rationale
Not required as full timeframe being adhered too.

Buyer, suppliers and contacts

Organisation 1
Name
CCW
Id
GB-PPON-PCLM-3677-JYML

Identifier

Scheme
GB-PPON
Id
PCLM-3677-JYML

Address

Street Address
23 Stephenson Street
Locality
Birmingham
Postal Code
B2 4BH
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Chris Tate

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Birmingham · UKG31 · B2 4BH · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 077783-2026Tender notice on Find a Tender ·