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PROCUREMENT OPPORTUNITY

DDaT26286 - Future Customer Management System Discovery Project - FCMD

Advisory, Conciliation and Arbitration Service · Contract details notice on Find a Tender

Tender information last checkedLast checked 6 Oct 2026, 11:47.

Opportunity overview

Procurement Description ***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the GCA RM1043.9 - Digital Outcomes and Specialists 7 (DOS 7) Framework. Brief Description of Requirement The requirement is to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

FDM Group Limited

Matched by exact name
Published award value
£197.1k
Awarded
10 Aug 2026
Award ID
1
Status
active
Identifier
GB-PPON PHZR-2856-BHDV
Location
London, UKI44, SE1 2QG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DDaT26286
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Advisory, Conciliation and Arbitration Service
Id
GB-PPON-PRTB-9283-GXJL

Identifier

Scheme
GB-PPON
Id
PRTB-9283-GXJL

Address

Street Address
14 Westfield Avenue, Stratford
Locality
London
Postal Code
E20 1HZ
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
UK Shared Business Services Ltd
Id
GB-PPON-PMPN-7535-GNTG
Role Details
Shared Service Provider

Identifier

Scheme
GB-PPON
Id
PMPN-7535-GNTG

Address

Street Address
Polaris House, North Star Avenue
Locality
Swindon
Postal Code
SN2 1FF
Country
GB
Country Name
United Kingdom
Region
UKK14

Contact

Roles

procuringEntity
processContactPoint
Organisation 3
Name
FDM Group Limited
Id
GB-PPON-PHZR-2856-BHDV

Identifier

Scheme
GB-PPON
Id
PHZR-2856-BHDV

Address

Street Address
Cottons Lane
Locality
London
Postal Code
SE1 2QG
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
71621000
Description
Technical analysis or consultancy services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PHZR-2856-BHDV
Name
FDM Group Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
17 Sept 2026, 00:00
No Agreed Metrics Rationale
Not required

Period

Starts
21 Sept 2026, 00:00
Ends
31 Mar 2027, 23:59

Value

Including VAT
236,460
Amount
197,050
Currency
GBP

Documents

Entry 1
Id
094111-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
6 Oct 2026, 10:17
Format
text/html

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-04fb0d

Relationship

framework

Related lots

1

Recorded locations

  • Buyer location · London · UKI41 · E20 1HZ · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 076317-2026Contract award notice on Find a Tender ·
  2. 094111-2026Contract details notice on Find a Tender ·