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PROCUREMENT OPPORTUNITY

Alarm Receiving Centre Call Handling System

North Hertfordshire District Council · Tender notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 04:52.

Opportunity overview

This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at:
 Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com

Classification

  • CPV48100000 — Industry specific software package
  • CPV72253200 — Systems support services
  • CPV72267100 — Maintenance of information technology software
  • CPV79711000 — Alarm-monitoring services

Lots

  • Lot 1AED 2m · Source currency differs from tender

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NHDC01127329
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
goods
Above Threshold
Yes
How to submit
North Hertfordshire District Council uses an E-Tendering system (In-Tend). Responses to the questionnaire must be returned through the Supply Hertfordshire Portal. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home You must be registered on this website to respond. If you are already registered’ you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties please contact the Intend Helpdesk on 0845 557 8079 or by email support@in-tend.co.uk.
Expression Of Interest Deadline
2 Oct 2026, 17:00
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
This is a 2 stage procurement with a PSQ shortlisting stage, followed by an ITT stage for shortlisted suppliers.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
28 Aug 2026, 17:00

Expected award period

Ends
23 Feb 2027, 23:59

Recurrence

Dates

Entry 1
Starts
1 Jun 2035, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
2,400,000
Amount
2,000,000
Currency
AED

Award criteria

Criteria

Criterion 1
Type
cost
Name
Price
Description
Cost of service

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Technical and Quality
Description
Quality assessment of the tender response.

Numbers

Entry 1
Number
39
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value
Description
Assessment of social value proposals.

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Type
quality
Name
Demonstration
Description
Assessment of Demonstration.

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Type
quality
Name
Real Living Wage
Description
Assessment of real living wage response

Numbers

Entry 1
Number
1
Weight
percentageExact

Contract period

Starts
15 Mar 2027, 00:00
Ends
14 Mar 2032, 23:59
Max Extent Date
14 Mar 2037, 23:59

Renewal

Description
Following initial term there is potential to extend by a further 2 years then 3 years. Maximum contract term being 10 years.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48100000
Description
Industry specific software package
Entry 2
Scheme
CPV
Id
72253200
Description
Systems support services
Entry 3
Scheme
CPV
Id
72267100
Description
Maintenance of information technology software
Entry 4
Scheme
CPV
Id
79711000
Description
Alarm-monitoring services

Delivery locations

Entry 1
Region
UKH23
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
future
Document Type
biddingDocuments
Access Details
North Hertfordshire District Council uses an E-Tendering system (In-Tend). Responses to the questionnaire must be returned through the Supply Hertfordshire Portal. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home You must be registered on this website to respond. If you are already registered’ you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties please contact the Intend Helpdesk on 0845 557 8079 or by email support@in-tend.co.uk.
Entry 2
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 3
Id
075832-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
10 Aug 2026, 15:27
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
North Hertfordshire District Council
Id
GB-PPON-PDWC-9574-WBPY

Identifier

Scheme
GB-PPON
Id
PDWC-9574-WBPY

Address

Street Address
Council Offices, Gernon Road
Locality
Letchworth Garden City
Postal Code
SG6 3JF
Country
GB
Country Name
United Kingdom
Region
UKH23

Contact

Name
Maria MacQuillin

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Letchworth Garden City · UKH23 · SG6 3JF · United Kingdom
  • Delivery location · UKH23 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 075832-2026Tender notice on Find a Tender ·