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PROCUREMENT OPPORTUNITY

Zendesk License and Support

NHS Resolution · Contract award notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 05:42.

Opportunity overview

Provision of Zendesk SaaS and ongoing support.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Zendesk, Inc.

No match
Published award value
£269.5k
Awarded
6 Aug 2026
Award ID
1
Status
pending
Identifier
GB-PPON PWCC-9686-JLYY
Location
San Francisco, US, CA 94105, United States

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NHSR_489
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
NHS Resolution
Id
GB-NHS-T1150

Identifier

Scheme
GB-NHS
Id
T1150

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPZC-7945-VBHW

Address

Street Address
8th Floor, 10 South Colonnade, Canary Wharf
Locality
London
Postal Code
E14 4PU
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Name
NHSR Procurement and Contracts

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Zendesk, Inc.
Id
GB-PPON-PWCC-9686-JLYY

Identifier

Scheme
GB-PPON
Id
PWCC-9686-JLYY

Address

Street Address
181 Fremont Street, 17th Floor
Locality
San Francisco
Postal Code
CA 94105
Country
US
Country Name
United States
Region
US

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
pending
Date
7 Aug 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Has Options
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKI42
Country
GB
Country Name
United Kingdom

Value

Including VAT
323,412
Amount
269,510
Currency
GBP

Suppliers

Supplier 1
Id
GB-PPON-PWCC-9686-JLYY
Name
Zendesk, Inc.

Standstill Period

Ends
18 Aug 2026, 23:59

Contract period

Starts
20 Aug 2026, 00:00
Ends
19 Aug 2027, 23:59
Max Extent Date
19 Aug 2028, 23:59

Renewal

Description
Up to a further period of 12 months at the discretion of the buyer.

Options

Description
Options for additional licences due to operation need and a price review prior to exercising any extension.

Related lots

1

Documents

Entry 1
Id
075455-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
7 Aug 2026, 16:41
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
19 Aug 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · London · UKI42 · E14 4PU · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 075448-2026Transparency notice on Find a Tender ·
  2. 075455-2026Contract award notice on Find a Tender ·