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PROCUREMENT OPPORTUNITY

Product Journey Engine (PJE) Development and Configuration Services

Post Office Limited · Contract details notice on Find a Tender

Tender information last checkedLast checked 20 Sept 2026, 07:38.

Opportunity overview

Post Office Limited ("POL") is undertaking the "Horizon Replacement Services" transformation programme to replace the legacy Horizon IT system used across its branch network. The programme was procured via a competitive flexible procedure published on Find a Tender (procurement identifier OCID: ocds-h6vhtk-050efb) and comprises two lots: • Lot 1 (Replacement Service Provider): awarded to Accenture (UK) Limited. • Lot 2 (COTS-EPOS-SaaS): awarded to OneView Commerce, Inc. As part of the programme, POL has identified a requirement for Escher's proprietary Product Journey Engine ("PJE") - a standalone, independently licensable software module incorporating Escher's proprietary framework, tools and a library of postal-retail customer journeys, comprising three journeys preconfigured for mail-related transactions, a further ten journeys to be configured by Escher, with the remaining journeys to be configured by POL. The PJE is required to enable complex transactions to be configured, adapted and deployed rapidly within POL's architecture and broader transformation programme. This notice relates specifically to the Year 1 development and configuration of the PJE (estimated value £12,000,000). POL has awarded this contract directly to Escher under section 41 of the Procurement Act 2023. The separate PJE licence (Years 1-7) and Year 2 support elements are intended to be procured via POL's existing call-off arrangements under Crown Commercial Service framework RM6098 (Technology Products and Associated Services 2) and are not the subject of this notice.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ESCHER SOFTWARE SERVICES UK LIMITED

Matched by number
Contract value
£12m
Awarded
Not supplied
Contract signed
18 Aug 2026
Including VAT
£14.4m
Award ID
1
Status
active
Identifier
GB-COH 12691292
Location
London, UKI32, W1S 2ER, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C104079
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
POL considers that a direct award is justified because Escher is the sole owner of the intellectual property, source code, technical know-how and development capability in respect of the PJE.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights
Entry 2
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Post Office Limited
Id
GB-COH-02154540

Identifier

Scheme
GB-COH
Id
02154540

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRNP-5883-YMLG

Address

Street Address
100 Wood Street
Locality
London
Postal Code
EC2V 7ER
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking
Organisation 2
Name
ESCHER SOFTWARE SERVICES UK LIMITED
Id
GB-COH-12691292

Identifier

Scheme
GB-COH
Id
12691292

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PWDM-5461-DNTM

Address

Street Address
25 Savile Row
Locality
London
Postal Code
W1S 2ER
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-12691292
Name
ESCHER SOFTWARE SERVICES UK LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
19 Aug 2026, 00:00
No Agreed Metrics Rationale
This contract does not contain contractual KPIs or SLAs. Performance is assessed against agreed deliverables, milestones, acceptance criteria and governance obligations rather than ongoing service level measures.

Period

Starts
20 Aug 2026, 00:00
Ends
19 Aug 2031, 23:59
Max Extent Date
19 Aug 2033, 23:59

Renewal

Description
2 x 12 month extensions are POL's sole discretion.

Value

Including VAT
14,400,000
Amount
12,000,000
Currency
GBP

Documents

Entry 1
Id
088816-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
18 Sept 2026, 15:38
Format
text/html

Recorded locations

  • Buyer location · London · UKI31 · EC2V 7ER · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 075393-2026Transparency notice on Find a Tender ·
  2. 075403-2026Contract award notice on Find a Tender ·
  3. 088816-2026Contract details notice on Find a Tender ·