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PROCUREMENT OPPORTUNITY

Digital Telephony Solution

Bernicia Group · award, contract

Tender information last checkedLast checked 26 Sept 2026, 06:51.

Opportunity overview

To provide a telecommunications solution to replace existing systems and to include a soft phone option for general users and a contact centre solution which will integrate into our IT environment.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Zoom Communications Inc

No match
Contract value
£1.3m
Awarded
Not supplied
Contract signed
5 Aug 2026
Award ID
074882-2026-BER000555-1
Status
active
Identifier
207519588
Location
Calgary, CA, Canada

Classification

  • CPV64200000 — Telecommunications services

Lots

  • Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
BGPREF0042
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This contract has been awarded following a mini competition completed under the Crown Commercial G-Cloud 14 Framework reference RM1557.14

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
64200000
Description
Telecommunications services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Bernicia is looking for a solution to replace our current desk phones with a digital solution and to incorporate our contact centre. The solution must be compatible with Salesforce to allow seamless integration with our CRM system.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64200000
Description
Telecommunications services

Delivery locations

Entry 1
Region
UKC

Buyer, suppliers and contacts

Organisation 1
Name
Bernicia Group
Id
GB-MPR-7711

Identifier

Legal Name
Bernicia Group
Id
7711
Scheme
GB-MPR

Address

Street Address
Oakwood Way, Ashwood Business Park
Locality
Ashington
Region
UKC
Postal Code
NE63XF
Country Name
United Kingdom

Contact

Name
Kerry Hunter
Telephone
+44 1912383812

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
06
Description
Housing and community amenities
Organisation 2
Name
Zoom Communications Inc
Id
GB-FTS-185595

Identifier

Legal Name
Zoom Communications Inc
Id
207519588
Scheme Entered
Alberta Business Corporation

Address

Locality
Calgary
Region
CA
Country Name
Canada

Roles

supplier

Details

Scale
large
Organisation 3
Name
Bernicia Group
Id
GB-FTS-56349

Identifier

Legal Name
Bernicia Group

Address

Locality
Ashington
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
074882-2026-BER000555-1
Title
Digital Telephony Solution
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-185595
Name
Zoom Communications Inc

Contracts and changes

Entry 1
Id
074882-2026-BER000555-1
Award ID
074882-2026-BER000555-1
Title
Digital Telephony Solution
Status
active
Date Signed
6 Aug 2026, 00:00

Value

Amount
1,250,000
Currency
GBP

Recorded locations

  • Buyer location · Ashington · UKC · NE63XF · United Kingdom
  • Delivery location · UKC

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 074882-2026award, contract ·