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PROCUREMENT OPPORTUNITY

HELP TO LIVE AT HOME SERVICE FOR ZONE 1

South Tyneside Borough Council · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 12:31.

Opportunity overview

South Tyneside is a vibrant coastal borough in the North East of England, with a strong commitment to supporting residents to live healthy, independent and fulfilling lives. The Council works in close partnership with health, voluntary and community sector organisations to deliver person-centred care that reflects the diverse needs of local people, particularly older residents and those with complex needs. There is a well-established focus on strengths-based practice, early intervention and reducing inequalities, underpinned by integrated working with NHS partners and a shared ambition to improve outcomes across the system. Service Providers play a key role in shaping future provision, contributing to a sustainable local care market that supports people to remain in their own homes and communities wherever possible. The Council currently operates three HTLAH Zones in the borough, at contract inception there were four Providers, offering marketplace flexibility, whilst ensuring the needs of residents could be met. The aim of the HTLAH service is to supports adults aged 18 and over to maximise their independence, wellbeing, and quality of life by providing flexible, outcome-focused support that enables them to remain living safely in their own homes and communities, while preventing, reducing, or delaying the need for more intensive health and social care services. Often these are older people with for example dementia or frailty needs but may include people of all ages with physical disabilities and mental health needs. In the initial contracts, this approach included Extra Care provision, it has now been agreed that this activity will be funded separately. Therefore, this leaves two types of support to be provided via future HTLAH provision within the borough, these include: Home Independence Support Service (HISS) This is the long-term home care element of the contract for people who need ongoing support to remain living independently at home. Typical services include Personal care (washing, dressing, toileting, Medication support, assistance with meals and nutrition), Support with mobility and transfer and social inclusion and community access. Support is also available for people with dementia, physical disabilities, and long-term conditions. Night-time support is provided where required. Home Independence and Crisis Support Service (HICSS) This is the short-term, reablement and hospital discharge element of the contract. Services include, Hospital-to-home support, Admission avoidance, Intermediate care, Short-term reablement, Active recovery following illness or injury, Crisis response, Community alarm response, and support to regain daily living skills and reduce long-term care needs. Please note the Council has determined that suppliers currently delivering the Help to Live at Home contracts for Help to Live at Home Zones 2 and 3 are not eligible to participate in this procurement.

Classification

  • CPV85000000 — Health and social work services
  • CPV98000000 — Other community, social and personal services

Lots

  • Lot 1£4.1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
S9083
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
Expression Of Interest Deadline
30 Sept 2026, 12:00
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Is Accelerated
Yes
Accelerated Rationale
Light touch contract
Features
This is a two-stage Competitive Flexible Procedure and therefore, whilst all the tender documents are published, Tenderers only need to complete the Procurement Specific Questionnaire (PSQ) and return the following documentation by 12-noon 30 September 2026. Between 5 and 7 Tenderers will be short-listed in accordance with the criteria as set out in the PSQ evaluation matrix and outcome letters are expected to be issued to all Tenderers on 8 October 2026. The Tender Documents will be re-issued to the short-listed Tenderers on the 8 October 2026, and the following completed documents are to be returned by 12-noon 4 November 2026

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
25 Sept 2026, 17:00

Expected award period

Ends
8 Oct 2026, 23:59

Recurrence

Dates

Entry 1
Starts
1 Jul 2027, 23:59

Lots and requirements

Entry 1
Id
1
Status
active

Value

Including VAT
4,920,000
Amount
4,100,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Service Delivery

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 2
Type
quality
Name
Rapid Response

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Type
quality
Name
Hospital Discharge

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 4
Type
quality
Name
Reducing long term dependency on the Service

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 5
Type
quality
Name
Assistive Technology and Digital Support

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 6
Type
quality
Name
Partnership Working

Numbers

Entry 1
Number
15
Weight
percentageExact

Second Stage

Maximum Candidates
7

Selection criteria

Criteria

Criterion 1
Description
Between 5 and 7 Tenderers will be short-listed in accordance with the criteria as set out in the PSQ evaluation matrix
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
6 Apr 2027, 00:00
Ends
5 Apr 2028, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services
Entry 2
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKC22
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
083434-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
3 Sept 2026, 12:17
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
South Tyneside Borough Council
Id
GB-PPON-PYPB-8737-VBHG

Identifier

Scheme
GB-PPON
Id
PYPB-8737-VBHG

Address

Street Address
Town Hall and Civic Offices, Westoe Road
Locality
South Shields
Postal Code
NE33 2RL
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · South Shields · UKC22 · NE33 2RL · United Kingdom
  • Delivery location · UKC22 · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 074438-2026Preliminary market engagement notice on Find a Tender ·
  2. 083434-2026Tender notice on Find a Tender ·