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PROCUREMENT OPPORTUNITY

Software Enhancements for Engineering & Operations (SOROS)

C2C RAILWAY LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 18:37.

Opportunity overview

Provision of software enhancement, hosting and support services for the SOROS (Safety, Operations, Reliability and Operational Systems) platform. The contract covers the implementation and support of additional SOROS modules and functionality to improve fleet maintenance, engineering and operational management activities. Enhancements include depot mapping, digital train preparation, incident management, engineering change control, fleet modification tracking and train software configuration management. The services will support the digital transformation of fleet and depot operations, improve data visibility, enhance operational efficiency and provide a centralised platform for the management of engineering and operational processes.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

DANBURYKLINE LTD

Matched by number
Contract value
£2.3m
Awarded
Not supplied
Contract signed
9 Sept 2026
Including VAT
£2.7m
Award ID
1
Status
active
Identifier
GB-COH 08085378
Location
Guildford, UKJ25, GU1 4QB, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
Task0160
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The contract relates to the enhancement and expansion of c2c's existing SOROS platform, which supports fleet, engineering and operational activities. The proposed services involve the continued use and development of the incumbent system, including the implementation of additional functionality and modules that integrate with the existing SOROS environment. A change of supplier would risk significant operational disruption, duplication of costs and integration challenges associated with replacing an established business-critical system.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
C2C RAILWAY LIMITED
Id
GB-COH-04659669

Identifier

Scheme
GB-COH
Id
04659669

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PCHL-2158-CTCQ

Address

Street Address
Floor 7, Centennium House, 100 Lower Thames Street
Locality
London
Postal Code
EC3R 6DL
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking
Organisation 2
Name
DANBURYKLINE LTD
Id
GB-COH-08085378

Identifier

Scheme
GB-COH
Id
08085378

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPWT-3656-ZXZD

Address

Street Address
Suite 3, Ground Floor, Andrews House
Locality
Guildford
Postal Code
GU1 4QB
Country
GB
Country Name
United Kingdom
Region
UKJ25

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 3
Scheme
CPV
Id
72250000
Description
System and support services
Entry 4
Scheme
CPV
Id
72260000
Description
Software-related services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-08085378
Name
DANBURYKLINE LTD

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Software Enhancements for Engineering & Operations (SOROS)
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
10 Sept 2026, 00:00

Period

Starts
10 Sept 2026, 00:00
Ends
9 Sept 2029, 23:59
Max Extent Date
9 Sept 2031, 23:59

Renewal

Description
The contract includes an option for c2c to extend the initial 3-year term by up to a further 2 years, subject to business requirements and contract performance.

Value

Including VAT
2,708,023.2
Amount
2,256,686
Currency
GBP

Documents

Entry 1
Id
A-22287
Document Type
contractSigned
Format
application/pdf
Entry 2
Id
086367-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
11 Sept 2026, 12:22
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Service Availability and Hosting Resilience
Description
Minimum monthly service availability of 99.5%, excluding planned maintenance, network issues within the Operator's control and other agreed exclusions. Hosted service resilience arrangements to remain in place.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Incident Management
Description
95% of incidents acknowledged within 15 minutes during Support Hours

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Service Performance Monitoring
Description
Report delivered within 5 Working Days after the end of the month.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · London · UKI31 · EC3R 6DL · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 074206-2026Transparency notice on Find a Tender ·
  2. 081909-2026Contract award notice on Find a Tender ·
  3. 086367-2026Contract details notice on Find a Tender ·