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PROCUREMENT OPPORTUNITY

Principal Provider Home Support - Swaffham & Downham

Norfolk County Council · Tender notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 08:11.

Opportunity overview

The Council wishes to appoint one Principal provider to deliver home support services in Swaffham and Downham (PCN) within Norfolk. The intention is that the Principal Provider will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment has been subject to a separate procurement. There has been no market engagement for this specific procurement. This is a re-procurement of a service previously tendered and awarded. Full market engagement took place at this time.

Classification

  • CPV85312000 — Social work services without accommodation

Lots

  • Lot 1£14.9m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43449
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://intendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Published risks
Please note on 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received - these could entail the creation of one, two or three unitary councils. The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that "once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification". The Government has confirmed that it is minded to create three unitary Councils, subject to parliamentary approval. On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028. Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries. In the event of a change from two-tier to unitary local government in Norfolk and/or the establishment of a Mayoral Strategic Authority covering Norfolk it may be necessary to modify this contract to the extent necessary to permit its continued satisfactory performance.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Covered By

GPA

Submission terms

Electronic Submission Policy
notAllowed

Languages

en

Tender Period

Ends
4 Sept 2026, 11:00

Expected award period

Ends
1 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
17,900,832.77
Amount
14,917,360.64
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
18 Jan 2027, 00:00
Ends
17 Jan 2030, 23:59
Max Extent Date
17 Jan 2035, 23:59

Renewal

Description
The Contract may be extended by up to 60 months at the Council's discretion. The value is an estimate based on an estimate of usage. The exact value will be determined by service user need.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85312000
Description
Social work services without accommodation

Delivery locations

Entry 1
Region
UKH16
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
A-20157
Document Type
biddingDocuments
Description
Terms and conditions and schedules
Format
application/x-zip-compressed
Entry 3
Id
A-20158
Document Type
biddingDocuments
Description
ITT to be completed
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 4
Id
A-20159
Document Type
biddingDocuments
Description
breakdown of hourly rate
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Entry 5
Id
A-20160
Document Type
biddingDocuments
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 6
Id
074066-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
5 Aug 2026, 11:14
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Norfolk County Council
Id
GB-PPON-PDYH-3246-XWTR

Identifier

Scheme
GB-PPON
Id
PDYH-3246-XWTR

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Postal Code
NR1 2DH
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom
  • Delivery location · UKH16 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 074066-2026Tender notice on Find a Tender ·