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PROCUREMENT OPPORTUNITY

Crisis Text Helpline Services

NHS West and North London Integrated Care Board · tender

Tender information last checkedLast checked 26 Sept 2026, 08:52.

Opportunity overview

This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.

Classification

  • CPV85121270 — Psychiatrist or psychologist services
  • CPV85323000 — Community health services

Lots

  • This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.£1.8m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C462845
Status
active
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure
Has Recurrence
No

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85121270
Description
Psychiatrist or psychologist services

Submission Method

electronicSubmission
written

Communication

Covered By

GPA

Tender Period

Ends
2 Sept 2026, 12:00

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Expected award period

Starts
4 Aug 2026, 11:00

Bid Opening

Date
4 Aug 2026, 11:00

Lots and requirements

Entry 1
Id
1
Description
This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.
Has Renewal
No
Has Options
No
Status
active

Value

Amount
1,800,000
Currency
GBP

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85323000
Description
Community health services

Delivery locations

Entry 1
Region
UKI7

Published documents

Entry 1
Document Type
economicSelectionCriteria
Id
economic
Entry 2
Document Type
technicalSelectionCriteria
Id
technical

Buyer, suppliers and contacts

Organisation 1
Name
NHS West and North London Integrated Care Board
Id
GB-FTS-180198

Identifier

Legal Name
NHS West and North London Integrated Care Board

Address

Street Address
Ferguson House, 15 Marylebone Road
Locality
London
Region
UKI32
Postal Code
NW1 5JD
Country Name
United Kingdom

Contact

Name
Nichola Lane

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Royal Courts of Justice
Id
GB-FTS-138143

Identifier

Legal Name
Royal Courts of Justice

Address

Street Address
Strand
Locality
London
Postal Code
WC2A 2L
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · London · UKI32 · NW1 5JD · United Kingdom
  • Delivery location · UKI7

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 073600-2026tender ·