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PROCUREMENT OPPORTUNITY

Retail Telecommunications Maintenance Services Extension and Associated Renewal Works

TRANSPORT UK EAST MIDLANDS LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 00:01.

Opportunity overview

East Midlands Railway intends to directly award a time-limited contract to Hitachi Rail GTS UK Limited for the continued provision of Retail Telecommunications Maintenance Services and associated renewal works across the EMR network. The services support critical customer-facing systems including Customer Information Systems (CIS), Passenger Announcement (PA) systems, roaming microphones and associated telecommunications infrastructure. The contract will provide: Planned preventative maintenance Corrective and reactive maintenance 24/7 fault support and helpdesk services Asset management and reporting Replacement and renewal of identified CIS and PA assets Installation and commissioning of specified renewal works The contract also includes: Display renewals at 10 EMR stations PAPC replacements at 25 EMR stations Screen replacements at Newark Castle and Mansfield stations Burton station roaming microphone installation The proposed arrangement is limited to 12 months and is required to maintain continuity of service whilst EMR completes and mobilises a competitive procurement for a long-term replacement contract.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

HITACHI RAIL GTS UK LIMITED

Matched by number
Published award value
£534.2k
Awarded
30 Jul 2026
Award ID
1
Status
active
Identifier
GB-COH 03132438
Location
London, UKI42, E14 5HX, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06d949
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Based on the legal advice East Midlands Railway intends to rely upon Schedule 5 of the Procurement Act 2023. Hitachi Rail GTS UK Limited is the incumbent supplier of Retail Telecommunications Maintenance Services and is responsible for maintaining critical customer information and passenger announcement systems across the EMR estate. The proposed arrangement represents a continuation of existing services and is strictly limited to the minimum period necessary to complete and mobilise an ongoing competitive procurement process being undertaken through CCS RM6347 Transport Technology. A change of supplier during this interim period would create significant operational and service continuity risks, including risks relating to the maintenance and support of customer information systems, public address systems and associated telecommunications assets. The proposed direct award is therefore necessary to ensure continuity of critical passenger information services whilst the competitive procurement is completed.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
TRANSPORT UK EAST MIDLANDS LIMITED
Id
GB-COH-09860485

Identifier

Scheme
GB-COH
Id
09860485

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PYJP-8287-BJGL

Address

Street Address
2nd Floor St Andrew's House
Locality
London
Postal Code
EC4A 3AG
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
HITACHI RAIL GTS UK LIMITED
Id
GB-COH-03132438

Identifier

Scheme
GB-COH
Id
03132438

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZJZ-4459-WXGL

Address

Street Address
Eighth Floor, YY London, 30 South Colonnade
Locality
London
Postal Code
E14 5HX
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Date
31 Jul 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
32500000
Description
Telecommunications equipment and supplies
Entry 2
Scheme
CPV
Id
48813000
Description
Passenger information system
Entry 3
Scheme
CPV
Id
50000000
Description
Repair and maintenance services
Entry 4
Scheme
CPV
Id
51311000
Description
Installation services of radio equipment

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Value

Including VAT
641,039
Amount
534,199
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-03132438
Name
HITACHI RAIL GTS UK LIMITED

Contract period

Starts
28 Aug 2026, 00:00
Ends
27 Aug 2027, 23:59

Related lots

1

Documents

Entry 1
Id
078311-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
17 Aug 2026, 18:31
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
27 Aug 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · London · UKI31 · EC4A 3AG · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 072908-2026Transparency notice on Find a Tender ·
  2. 078311-2026Contract award notice on Find a Tender ·