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PROCUREMENT OPPORTUNITY

ITEP1221 - Microsoft Unified Support Renewal 2026-2027

National Highways Limited · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 23:51.

Opportunity overview

The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: • vendor-level support for Microsoft 365 • Teams • Exchange Online, Dynamics 365, Azure • On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Microsoft Ltd

Matched by number
Contract value
£614.4k
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£737.3k
Award ID
1
Status
active
Identifier
GB-COH 01624297
Location
Reading, UKJ11, RG6 1WG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ITEP1221
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
MUS can only be offered by Microsoft Ltd, as it contains proprietary Microsoft content and services, and these services are required to meet NH’s specific business needs. These services are further described above.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
National Highways Limited
Id
GB-PPON-PGMJ-3793-VBBN

Identifier

Scheme
GB-PPON
Id
PGMJ-3793-VBBN

Address

Street Address
Three Snowhill, Snow Hill Queensway
Locality
Birmingham
Postal Code
B4 6GA
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Telephone
0300 123 5000

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Microsoft Ltd
Id
GB-COH-01624297

Identifier

Scheme
GB-COH
Id
01624297

Address

Street Address
Microsoft Campus Thames Valley Park
Locality
Reading
Postal Code
RG6 1WG
Country
GB
Country Name
United Kingdom
Region
UKJ11

Contact

Telephone
+441189092326

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72261000
Description
Software support services

Suppliers

Supplier 1
Id
GB-COH-01624297
Name
Microsoft Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
13 Aug 2026, 00:00
No Agreed Metrics Rationale
This contract is not above 5million and this does not require KPIs

Period

Starts
14 Aug 2026, 00:00
Ends
16 Aug 2027, 23:59

Value

Including VAT
737,310
Amount
614,425
Currency
GBP

Documents

Entry 1
Id
078384-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
18 Aug 2026, 09:40
Format
text/html

Recorded locations

  • Buyer location · Birmingham · UKG31 · B4 6GA · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 072583-2026Transparency notice on Find a Tender ·
  2. 073064-2026Contract award notice on Find a Tender ·
  3. 078384-2026Contract details notice on Find a Tender ·