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PROCUREMENT OPPORTUNITY

Contact Centre as a Service (CCaaS)

INCOMMUNITIES LIMITED · award, contract

Tender information last checkedLast checked 26 Sept 2026, 11:41.

Opportunity overview

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Alscient Limited

Matched by number
Contract value
£300k
Awarded
Not supplied
Contract signed
29 Apr 2026
Award ID
072522-2026-1
Status
active
Identifier
GB-COH 07252017
Location
leeds, UKE4, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
IC205
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
procured via pcr15 framework agreement

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48000000
Description
Software package and information systems

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE41

Buyer, suppliers and contacts

Organisation 1
Name
INCOMMUNITIES LIMITED
Id
GB-COH-IP30178R

Identifier

Legal Name
INCOMMUNITIES LIMITED
Id
IP30178R
Scheme
GB-COH

Address

Street Address
The Quays, Victoria Street, Shipley
Locality
Bradford
Region
UKE41
Postal Code
BD177BN
Country Name
United Kingdom

Contact

Name
Scott Duffield

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
06
Description
Housing and community amenities
Organisation 2
Name
Alscient Limited
Id
GB-COH-07252017

Identifier

Legal Name
Alscient Limited
Id
07252017
Scheme
GB-COH

Address

Locality
leeds
Region
UKE4
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Incommunities Ltd
Id
GB-FTS-185438

Identifier

Legal Name
Incommunities Ltd

Address

Street Address
The Quays
Locality
SHIPLEY
Postal Code
BD17 7BN
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
072522-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-07252017
Name
Alscient Limited

Contracts and changes

Entry 1
Id
072522-2026-1
Award ID
072522-2026-1
Status
active
Date Signed
30 Apr 2026, 00:00

Value

Amount
300,000
Currency
GBP

Recorded locations

  • Buyer location · Bradford · UKE41 · BD177BN · United Kingdom
  • Delivery location · UKE41

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 072522-2026award, contract ·