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PROCUREMENT OPPORTUNITY

The provision of managed IT services

RAILWAY HOUSING ASSOCIATION AND BENEFIT FUND · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 11:56.

Opportunity overview

Following market exit by the incumbent, Civica, we are appointing a single managed service partner to support our IT estate end to end, to replace them. In summary, we need a partner who will provide reliable day-to-day support with root-cause fixes, keep us secure and compliant in a way proportionate to our size, modernise our connectivity, help us get more value from Microsoft 365, and act as a cost-conscious strategic advisor as we move towards a "SaaS First" model. The service must be deliverable and affordable for an organisation of our size, being roughly 40 staff, around £5m turnover and around 1,620 homes, rather than an enterprise-grade build we could not justify or sustain.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ITC Service Limited

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
29 Jul 2026
Award ID
1
Status
active
Identifier
GB-COH 05723976
Location
Hebburn, UKC22, NE31 2EX, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06d82b
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
RAILWAY HOUSING ASSOCIATION AND BENEFIT FUND
Id
GB-COH-12463812

Identifier

Scheme
GB-COH
Id
12463812

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PTQB-7766-GBQN

Address

Street Address
Maple House 11 Tillage Green
Locality
Darlington
Postal Code
DL2 2GL
Country
GB
Country Name
United Kingdom
Region
UKC13

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ITC Service Limited
Id
GB-COH-05723976

Identifier

Scheme
GB-COH
Id
05723976

Address

Street Address
9 Merchant Court, Monkton Business Park South
Locality
Hebburn
Postal Code
NE31 2EX
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72510000
Description
Computer-related management services
Entry 2
Scheme
CPV
Id
72610000
Description
Computer support services

Delivery locations

Entry 1
Region
UKC13
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-05723976
Name
ITC Service Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Managed Service Provision
Status
active
Above Threshold
No
Date Signed
30 Jul 2026, 00:00

Period

Starts
30 Jul 2026, 00:00
Ends
30 Sept 2027, 23:59

Value

Including VAT
206,950
Currency
GBP

Documents

Entry 1
Id
072422-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
30 Jul 2026, 18:01
Format
text/html

Recorded locations

  • Buyer location · Darlington · UKC13 · DL2 2GL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 072422-2026Contract details notice on Find a Tender ·