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PROCUREMENT OPPORTUNITY

Digital Platform

Central Bedfordshire Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 13:11.

Opportunity overview

The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

NETCALL TECHNOLOGY LIMITED

Matched by number
Contract value
£1.4m
Awarded
Not supplied
Contract signed
1 Jul 2026
Including VAT
£1.7m
Award ID
1
Status
active
Identifier
GB-COH 02831215
Location
Bedford, UKH24, MK41 7PH, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CBC-2010-EXF-DA-SM
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
No

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Central Bedfordshire Council
Id
GB-PPON-PVNH-1137-QJBX

Identifier

Scheme
GB-PPON
Id
PVNH-1137-QJBX

Address

Street Address
Priory House, Monks Walk, Chicksands
Locality
Shefford
Postal Code
SG17 5TQ
Country
GB
Country Name
United Kingdom
Region
UKH25

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
NETCALL TECHNOLOGY LIMITED
Id
GB-COH-02831215

Identifier

Scheme
GB-COH
Id
02831215

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJCY-7652-TRVN

Address

Street Address
Suite 203, Bedford Heights Brickhill Drive
Locality
Bedford
Postal Code
MK41 7PH
Country
GB
Country Name
United Kingdom
Region
UKH24

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-02831215
Name
NETCALL TECHNOLOGY LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
2 Jul 2026, 00:00
No Agreed Metrics Rationale
KPIs will be developed and agreed as part of the contract mobilisation and incorporated into the contract management plan. They will include measures relating to system availability, support performance, implementation milestones and continuous improvement.

Period

Starts
29 Jul 2026, 00:00
Ends
3 Jul 2029, 23:59
Max Extent Date
3 Jul 2033, 23:59

Renewal

Description
The contract may be extended at the Council's discretion by one optional period of up to 24 months, followed by up to two further optional periods of up to 12 months each, subject to satisfactory performance, continued business need and the necessary approvals.

Value

Including VAT
1,674,442.8
Amount
1,395,369
Currency
GBP

Documents

Entry 1
Id
071938-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Jul 2026, 20:02
Format
text/html

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-050972

Relationship

framework

Related lots

1

Recorded locations

  • Buyer location · Shefford · UKH25 · SG17 5TQ · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 071522-2026Contract award notice on Find a Tender ·
  2. 071938-2026Contract details notice on Find a Tender ·