ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

ITSM Solution Preliminary Market Engagement

London Borough of Southwark · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 14:27.

Opportunity overview

Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council’s independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council’s future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority’s requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only.

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN823739
Main Procurement Category
goods
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
10 Sept 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2030, 23:59
Max Extent Date
31 Jan 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKI44
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Southwark Council is conducting a Request for Information (RFI) to inform a potential procurement for a new IT Service Management (ITSM) solution, supporting the transition from the current shared services arrangement. Through this exercise, we are seeking insight into market capabilities, delivery approaches, implementation considerations, and indicative costs. The information received will help shape our requirements and procurement strategy. This RFI is for market engagement purposes only and does not constitute a formal procurement, invitation to tender, or commitment to award a contract. We appreciate that this request falls during the summer period; however, due to the importance of the programme, we would be grateful to receive responses by 5:00pm on 5 August 2026, however brief. Following review of submissions, suppliers may be invited to an optional 30-minute discussion to clarify responses and further inform our market assessment. This engagement is being undertaken in accordance with the Council's procurement principles and the requirements of the Procurement Act 2023. All information provided will be used solely to inform the Council's future requirements and procurement approach. If you have any questions, please do not hesitate to get in touch. Thank you for your time and valuable input.
Due
6 Aug 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
071387-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
28 Jul 2026, 16:16
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Southwark
Id
GB-PPON-PXTW-7647-VDLV

Identifier

Scheme
GB-PPON
Id
PXTW-7647-VDLV

Address

Street Address
Southwark Council
Locality
London
Postal Code
SE1 2QH
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Name
Sarah Walker

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI44 · SE1 2QH · United Kingdom
  • Delivery location · UKI44 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 071387-2026Preliminary market engagement notice on Find a Tender ·