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PROCUREMENT OPPORTUNITY

Customer Relationship Management System

Sheffield City Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 14:27.

Opportunity overview

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
100112861
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Contract period

Starts
29 Jun 2028, 00:00
Ends
28 Jun 2032, 23:59
Max Extent Date
28 Jun 2036, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKE32
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Preliminary Market Engagement for Customer Relationship Management System. Please see document for further details of the requirements and the demonstration dates. https://yortender.eu-supply.com/ctm/Supplier/PublicPurchase/107783
Due
4 Sept 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
071381-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
28 Jul 2026, 16:14
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Sheffield City Council
Id
GB-PPON-PPQT-9425-JWVM

Identifier

Scheme
GB-PPON
Id
PPQT-9425-JWVM

Address

Street Address
The Town Hall, Pinstone St
Locality
Sheffield
Postal Code
S1 2HH
Country
GB
Country Name
United Kingdom
Region
UKE32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Sheffield · UKE32 · S1 2HH · United Kingdom
  • Delivery location · UKE32 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 071381-2026Preliminary market engagement notice on Find a Tender ·