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PROCUREMENT OPPORTUNITY

Provision of Microsoft Unified Support Services

University of Leicester · Transparency notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 14:27.

Opportunity overview

Reactive and proactive support services for Microsoft products and services - desktop, on-premise (campus) hosted services, Microsoft 365 (Office 365, Sharepoint, Teams, etc) and Dynamics and wider ecosystem.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

MICROSOFT LIMITED

Matched by number
Published award value
£1.1m
Awarded
Not supplied
Award ID
1
Status
pending
Identifier
GB-COH 01624297
Location
Reading, UKJ11, RG6 1WG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06d59e
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The University of Leicester has a significant and growing dependency on Microsoft technologies for the delivery of its core digital infrastructure and business-critical services. Since the commencement of the previous Microsoft Unified Support agreement, the University's reliance on the Microsoft ecosystem has expanded substantially. A Microsoft Unified Support agreement is considered the only viable route to provide comprehensive support across the University's Microsoft estate. As the software vendor and manufacturer, Microsoft is uniquely positioned to deliver end-to-end reactive and proactive support for its full product portfolio. Procuring support through alternative providers would require multiple contracts with different Microsoft partners, increasing complexity, reducing accountability, and creating gaps in service coverage. Prior to renewal, independent market advice was sought to assess the availability and suitability of third-party support providers. This assessment concluded that while third-party support options exist, no single provider could adequately support the full range of Microsoft products utilised by the University. Furthermore, such providers remain dependent on Microsoft for product escalation and resolution of complex issues. Analysis of support cases and escalations over the previous three years demonstrated that many critical incidents would not have been resolved without direct Microsoft involvement. Engaging a third-party support provider would therefore introduce additional layers of escalation, resulting in slower response times, reduced service quality, and increased operational risk.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
University of Leicester
Id
GB-PPON-PPNM-4297-VLCH

Identifier

Scheme
GB-PPON
Id
PPNM-4297-VLCH

Address

Street Address
University Road
Locality
Leicester
Postal Code
LE1 7RH
Country
GB
Country Name
United Kingdom
Region
UKF21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
MICROSOFT LIMITED
Id
GB-COH-01624297

Identifier

Scheme
GB-COH
Id
01624297

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PGYN-4242-JRRY

Address

Street Address
Microsoft Campus
Locality
Reading
Postal Code
RG6 1WG
Country
GB
Country Name
United Kingdom
Region
UKJ11

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Title
Provision of Microsoft Unified Support Services
Status
pending
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72261000
Description
Software support services

Delivery locations

Entry 1
Region
UKF21
Country
GB
Country Name
United Kingdom

Value

Including VAT
1,109,585
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-01624297
Name
MICROSOFT LIMITED

Contract period

Starts
1 Aug 2026, 00:00
Ends
31 Jul 2029, 23:59

Related lots

1

Documents

Entry 1
Id
071361-2026
Document Type
awardNotice
Notice Type
UK5
Description
Transparency notice on Find a Tender
Published
28 Jul 2026, 15:59
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
1 Aug 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Leicester · UKF21 · LE1 7RH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 071361-2026Transparency notice on Find a Tender ·