Provision of Equality Advisory Support Service (EASS)

Opportunity overview

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights infringed. The EASS provides free information, advice and support to help people solve their problems informally. Designed for early resolution - avoiding cases going to tribunal. It receives c50,000 - 60,000 contacts a year and referrals from over 150 different organisations per quarter.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

G4S LIMITED

Matched by number

Contract value: £3.8m
Awarded: Not supplied
Contract signed: 6 Aug 2026
Including VAT: £4.6m
Award ID: 1
Status: active
Identifier: GB-COH 04992207
Location: London, UKI32, SW1H 0DB, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract details notice on Find a TenderOpen source ↗
Contract Order FormOpen source ↗
RM6295 Framework General TermsOpen source ↗
RM6295 Joint Schedule 1 - DefinitionsOpen source ↗
RM6295 Joint Schedule 2 - Variation FormOpen source ↗
RM6295 Joint Schedule 3 - Insurance RequirementsOpen source ↗
RM6295 Joint Schedule 4 - Commercially Sensitive InformationOpen source ↗
RM6295 Joint Schedule 5 - SustainabilityOpen source ↗
RM6295 Joint Schedule 6 - Key SubcontractorsOpen source ↗
RM6295 Joint Schedule 7 - Financial DifficultiesOpen source ↗
RM6295 Joint Schedule 9 - Rectification PlanOpen source ↗
RM6295 Joint Schedule 10 - Processing DataOpen source ↗
RM6295 Call-Off Schedule 1 - Intellectual Property RightsOpen source ↗
RM6295 Call-Off Schedule 2 - Staff TransferOpen source ↗
RM6295 Call-Off Schedule 3 - Continuous ImprovementOpen source ↗
RM6295 Call-Off Schedule 4 - Call-Off TenderOpen source ↗
RM6295 Call-Off Schedule 5 - Pricing DetailsOpen source ↗
RM6295 Call-Off Schedule 7 - Key Supplier StaffOpen source ↗
RM6295 Call-Off Schedule 8 - Business Continuity and Disaster RecoveryOpen source ↗
RM6295 Call-Off Schedule 9D - Security: Supplier-led AssuranceOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: CCCS26A01
Status: complete
Procurement Method: selective
Procurement Method Details: Award under framework
Competitive: Yes

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Lots and requirements

Entry 1

Id: 1
Status: complete

Published documents

Entry 1

Id: conflictOfInterest
Document Type: conflictOfInterest
Description: Not published

Buyer, suppliers and contacts

Organisation 1

Name: Cabinet Office
Id: GB-PPON-PRVX-1591-PJVV

Identifier

Scheme: GB-PPON
Id: PRVX-1591-PJVV

Address

Street Address: 70 Whitehall
Locality: London
Postal Code: SW1A 2AS
Country: GB
Country Name: United Kingdom
Region: UKI32

Contact

Email: commercial@cabinetoffice.gov.uk

Roles

buyer

Details

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthorityCentralGovernment
Description: Public authority - central government

Organisation 2

Name: Government Commercial Agency
Id: GB-PPON-PBZB-4962-TVLR
Role Details: Procurement arm of Contracting Authority

Identifier

Scheme: GB-PPON
Id: PBZB-4962-TVLR

Address

Street Address: The Capital, Old Hall Street
Locality: Liverpool
Postal Code: L3 9PP
Country: GB
Country Name: United Kingdom
Region: UKD72

Contact

Email: pst@gca.gov.uk

Roles

procuringEntity

Organisation 3

Name: G4S LIMITED
Id: GB-COH-04992207

Identifier

Scheme: GB-COH
Id: 04992207

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PRPP-4626-DRHY

Address

Street Address: 6th Floor 50 Broadway
Locality: London
Postal Code: SW1H 0DB
Country: GB
Country Name: United Kingdom
Region: UKI32

Contact

Email: g4sfm@uk.g4s.com

Roles

supplier

Details

Scale: large
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Award information

Award 1

Id: 1
Status: active
Main Procurement Category: services

Items

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 79512000
Description: Call centre

Delivery locations

Entry 1

Region: UK
Country: GB
Country Name: United Kingdom

Suppliers

Supplier 1

Id: GB-COH-04992207
Name: G4S LIMITED

Related lots

Contracts and changes

Entry 1

Id: 1
Award ID: 1
Title: Provision of Equality Advisory Support Service (EASS)
Status: active
Above Threshold: Yes
Date Signed: 7 Aug 2026, 00:00

Period

Starts: 1 Oct 2026, 00:00
Ends: 30 Sept 2029, 23:59

Value

Including VAT: 4,582,364.11
Amount: 3,818,636.76
Currency: GBP

Documents

Entry 1

Id: A-21964
Document Type: contractSigned
Description: Contract Order Form
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21964 ↗
Format: application/pdf

Entry 2

Id: A-21965
Document Type: contractSigned
Description: RM6295 Framework General Terms
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21965 ↗
Format: application/pdf

Entry 3

Id: A-21967
Document Type: contractSigned
Description: RM6295 Joint Schedule 1 - Definitions
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21967 ↗
Format: application/pdf

Entry 4

Id: A-21968
Document Type: contractSigned
Description: RM6295 Joint Schedule 2 - Variation Form
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21968 ↗
Format: application/pdf

Entry 5

Id: A-21969
Document Type: contractSigned
Description: RM6295 Joint Schedule 3 - Insurance Requirements
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21969 ↗
Format: application/pdf

Entry 6

Id: A-21970
Document Type: contractSigned
Description: RM6295 Joint Schedule 4 - Commercially Sensitive Information
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21970 ↗
Format: application/pdf

Entry 7

Id: A-21972
Document Type: contractSigned
Description: RM6295 Joint Schedule 5 - Sustainability
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21972 ↗
Format: application/pdf

Entry 8

Id: A-21975
Document Type: contractSigned
Description: RM6295 Joint Schedule 6 - Key Subcontractors
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21975 ↗
Format: application/pdf

Entry 9

Id: A-21976
Document Type: contractSigned
Description: RM6295 Joint Schedule 7 - Financial Difficulties
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21976 ↗
Format: application/pdf

Entry 10

Id: A-21977
Document Type: contractSigned
Description: RM6295 Joint Schedule 9 - Rectification Plan
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21977 ↗
Format: application/pdf

Entry 11

Id: A-21978
Document Type: contractSigned
Description: RM6295 Joint Schedule 10 - Processing Data
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21978 ↗
Format: application/pdf

Entry 12

Id: A-21979
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 1 - Intellectual Property Rights
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21979 ↗
Format: application/pdf

Entry 13

Id: A-21985
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 2 - Staff Transfer
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21985 ↗
Format: application/pdf

Entry 14

Id: A-21986
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 3 - Continuous Improvement
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21986 ↗
Format: application/pdf

Entry 15

Id: A-21987
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 4 - Call-Off Tender
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21987 ↗
Format: application/pdf

Entry 16

Id: A-21988
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 5 - Pricing Details
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21988 ↗
Format: application/pdf

Entry 17

Id: A-21989
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 7 - Key Supplier Staff
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21989 ↗
Format: application/pdf

Entry 18

Id: A-21990
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 8 - Business Continuity and Disaster Recovery
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21990 ↗
Format: application/vnd.openxmlformats-officedocument.wordprocessingml.document

Entry 19

Id: A-21991
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 9D - Security: Supplier-led Assurance
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21991 ↗
Format: application/pdf

Entry 20

Id: A-21992
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 10 - Exit Management
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21992 ↗
Format: application/pdf

Entry 21

Id: A-21993
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 13 - Implementation Plan and Testing
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21993 ↗
Format: application/pdf

Entry 22

Id: A-21994
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 14 - Performance Levels
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21994 ↗
Format: application/pdf

Entry 23

Id: A-21996
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 15 - Call-Off Contract Management
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21996 ↗
Format: application/pdf

Entry 24

Id: A-21997
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 16 - Benchmarking
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21997 ↗
Format: application/pdf

Entry 25

Id: A-21998
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 18 - Background Checks
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21998 ↗
Format: application/pdf

Entry 26

Id: A-21999
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 20 - Specification
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-21999 ↗
Format: application/pdf

Entry 27

Id: A-22000
Document Type: contractSigned
Description: RM6295 Call-Off Schedule 25 - Additional Sustainability Requirements
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-22000 ↗
Format: application/pdf

Entry 28

Id: 084087-2026
Document Type: contractNotice
Notice Type: UK7
Description: Contract details notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/084087-2026 ↗
Published: 4 Sept 2026, 16:34
Format: text/html

Agreed Metrics

Entry 1

Id: 1
Title: Call volumes
Description: Call volumes - % of calls answered

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 2

Id: 2
Title: Call handling % of answered calls to be answered within 30 seconds

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 3

Id: 3
Title: Call handling % of the remainder of answered calls after 30 seconds

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Related procurements

Entry 1

Id: framework
Scheme: ocid
Identifier: ocds-h6vhtk-04ed73
Uri: https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73 ↗

Relationship

framework

Related lots

Recorded locations

Buyer location · London · UKI32 · SW1A 2AS · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS

070949-2026Contract award notice on Find a Tender · 27 Jul 2026, 17:11
084087-2026Contract details notice on Find a Tender · 4 Sept 2026, 16:34