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PROCUREMENT OPPORTUNITY

Media Monitoring Software

Senedd Cymru / Welsh Parliament · Tender notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 16:40.

Opportunity overview

This notice is to advise bidders this opportunity is live on e-Tender Wales until 10:00 on 12/10/2026. The Senedd requires software solutions to support media monitoring, press office management, social media management and social media listening activities. These services play an important role in helping the Senedd understand the reach, impact and effectiveness of its communications activity, monitor public and media discussion, and support engagement with people across Wales. The procurement has been structured into four separate lots to enable suppliers to bid for individual, multiple, or all lots with one or multiple systems.

Classification

  • CPV48500000 — Communication and multimedia software package
  • CPV48600000 — Database and operating software package
  • CPV72268000 — Software supply services

Lots

  • Media Monitoring£20.8k
  • Press Office Management£4.2k
  • Social Media Management£26.7k
  • Social Media Listening£41.7k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
1281
Status
active
Procurement Method
open
Procurement Method Details
Below threshold - open competition
Main Procurement Category
services
Above Threshold
No

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Electronic Auction
Yes

Submission terms

Electronic Submission Policy
allowed

Tender Period

Ends
12 Oct 2026, 10:00

Enquiry period

Ends
5 Oct 2026, 10:00

Lots and requirements

Entry 1
Id
1
Title
Media Monitoring
Description
The software is required to monitor keywords on local, national and UK-wide media. This will include print, digital and broadcast media. The system must be able to monitor Welsh language media, and be able to collate coverage.
Status
active
Has Options
Yes

Value

Including VAT
25,000
Amount
20,833.33
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
cost
Name
Cost

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Details of the Proposed Solution

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 3
Type
quality
Name
Proposed Solution Demo

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 4
Type
quality
Name
Training & Support Offering

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 5
Type
quality
Name
Social Value

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 6
Type
quality
Name
Data Governance & AI Questionnaire

Numbers

Entry 1
Number
4
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2031, 23:59

Options

Description
The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs.
Entry 2
Id
2
Title
Press Office Management
Description
The Senedd's News Team requires a press office management system to support media relations, enquiry handling, contact management and media distribution activities. The system should help improve efficiency, strengthen relationships with journalists and ensure organisational knowledge is retained and shared across the team.
Status
active
Has Options
Yes

Value

Including VAT
5,000
Amount
4,166.67
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
cost
Name
Cost

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Details of the Proposed Solution

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 3
Type
quality
Name
Proposed Solution Demo

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 4
Type
quality
Name
Training and Support Offering

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 5
Type
quality
Name
Social Value

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 6
Type
quality
Name
Data Governance & AI Questionnaire

Numbers

Entry 1
Number
4
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2031, 23:59

Options

Description
The Commission is currently considering whether the services within Lot 2 may be delivered internally and therefore reserves the right to: • award Lot 2 to the highest scoring tenderer; • decide not to award Lot 2 to any supplier and instead deliver the services in-house; or • abandon Lot 2 without award. The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs.
Entry 3
Id
3
Title
Social Media Management
Description
The software should enable the Senedd to efficiently plan, publish, manage, monitor and evaluate content across its official social media channels. It should support day-to-day communications activity, audience engagement, campaign delivery and performance reporting.
Status
active
Has Options
Yes

Value

Including VAT
32,000
Amount
26,666.67
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
cost
Name
Cost

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Details of the Proposed Solution

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 3
Type
quality
Name
Proposed Solution Demo

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 4
Type
quality
Name
Training and Support Offering

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 5
Type
quality
Name
Social Value

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 6
Type
quality
Name
Data Governance & AI Questionnaire

Numbers

Entry 1
Number
4
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2031, 23:59

Options

Description
The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs.
Entry 4
Id
4
Title
Social Media Listening
Description
The software should provide comprehensive monitoring, analysis and reporting of online conversations relevant to the Senedd, supporting proactive reputation management, audience insight, campaign evaluation and early identification of emerging issues. The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs.
Status
active
Has Options
Yes

Value

Including VAT
50,000
Amount
41,666.67
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
cost
Name
Cost

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Details of the Proposed Solution

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 3
Type
quality
Name
Proposed Solution Demo

Numbers

Entry 1
Number
19
Weight
percentageExact
Criterion 4
Type
quality
Name
Training and Support Offering

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 5
Type
quality
Name
Social Value

Numbers

Entry 1
Number
9
Weight
percentageExact
Criterion 6
Type
quality
Name
Data Governance & AI Questionnaire

Numbers

Entry 1
Number
4
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2031, 23:59

Options

Description
There may be a requirement for our Security team to utilise aspects of the listening software, including requiring access to more licences and more keywords with near real-time notifications. This may not be needed for the full duration of this requirement, or at all. We will notify the successful supplier in advance should this requirement be needed. The Commission may purchase more user licences, credits or other consumables based on unforeseen demand and needs.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48600000
Description
Database and operating software package
Entry 2
Scheme
CPV
Id
72268000
Description
Software supply services
Entry 3
Scheme
CPV
Id
48500000
Description
Communication and multimedia software package

Delivery locations

Entry 1
Region
UKL22
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
48600000
Description
Database and operating software package
Entry 2
Scheme
CPV
Id
72268000
Description
Software supply services
Entry 3
Scheme
CPV
Id
48500000
Description
Communication and multimedia software package

Delivery locations

Entry 1
Region
UKL22
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
48600000
Description
Database and operating software package
Entry 2
Scheme
CPV
Id
72268000
Description
Software supply services
Entry 3
Scheme
CPV
Id
48500000
Description
Communication and multimedia software package

Delivery locations

Entry 1
Region
UKL22
Country
GB
Country Name
United Kingdom
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
48600000
Description
Database and operating software package
Entry 2
Scheme
CPV
Id
72268000
Description
Software supply services
Entry 3
Scheme
CPV
Id
48500000
Description
Communication and multimedia software package

Delivery locations

Entry 1
Region
UKL22
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
087296-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
15 Sept 2026, 13:26
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Senedd Cymru / Welsh Parliament
Id
GB-PPON-PZHB-8494-NVZZ

Identifier

Scheme
GB-PPON
Id
PZHB-8494-NVZZ

Address

Street Address
Senedd Cymru / Welsh Parliament
Locality
Cardiff
Postal Code
CF99 1SN
Country
GB
Country Name
United Kingdom
Region
UKL22

Contact

Name
Alex Jennings
Telephone
+443002007136

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-WLS
Description
Welsh devolved regulations apply

Recorded locations

  • Buyer location · Cardiff · UKL22 · CF99 1SN · United Kingdom
  • Delivery location · UKL22 · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 068188-2026Preliminary market engagement notice on Find a Tender ·
  2. 087296-2026Tender notice on Find a Tender ·