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Enterprise Service Desk Solution

Ormiston Academies Trust (OAT) · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 22:56.

Opportunity overview

We're a multi-academy trust of 45 academies and over 5000 staff wanting one service desk not just for IT, but for support requests, casework and compliance. Show us your vision for that - what does a trust-wide service desk look like at its best? Please complete and submit the attached questionnaire (please note there are 2 tabs to complete) via OAT's tendering system (https://info.mercell.com/en/login/). OAT reserves the right to request a future clarification presentation, if required. Interested parties should note that if clarification presentations are required, these are likely to take place during w/c 3 August 2026. Such meetings will be recorded for future reference.

Classification

  • CPV72253000 — Helpdesk and support services
  • CPV72253100 — Helpdesk services
  • CPV72253200 — Systems support services
  • CPV72611000 — Technical computer support services
  • CPV72700000 — Computer network services

Lots

  • Lot LOT-0000Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OAT-PME-SERVD-2026
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
1 Sept 2026, 23:59

Lots and requirements

Entry 1
Id
LOT-0000
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 01:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2034, 23:59

Items and delivery

Item 1
Id
LOT-0000
Related Lot
LOT-0000

Additional Classifications

Entry 1
Scheme
CPV
Id
72611000
Description
Technical computer support services
Entry 2
Scheme
CPV
Id
72253000
Description
Helpdesk and support services
Entry 3
Scheme
CPV
Id
72253100
Description
Helpdesk services
Entry 4
Scheme
CPV
Id
72253200
Description
Systems support services
Entry 5
Scheme
CPV
Id
72700000
Description
Computer network services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Due
21 Jul 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
067812-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
17 Jul 2026, 13:30
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Ormiston Academies Trust (OAT)
Id
GB-PPON-PPDM-7666-ZGTN

Identifier

Scheme
GB-PPON
Id
PPDM-7666-ZGTN

Address

Street Address
Unit G.05B, Assay Studios, 141 Newhall Street
Locality
Birmingham
Postal Code
B3 1SF
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Procurement Team
Telephone
+44 1212365100

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Birmingham · UKG31 · B3 1SF · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 067812-2026Preliminary market engagement notice on Find a Tender ·