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PROCUREMENT OPPORTUNITY

PHOENIX TECHNICAL REFRESH PHASE 3

Rail Staff Travel Limited · Contract details notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 21:21.

Opportunity overview

Rail Settlement Plan intends to award a contract to Tracsis for the delivery of Phase 3 of the Phoenix Technical Refresh Programme, the final stage of a multi-phase modernisation of the Phoenix Staff Travel Management and Administration System. Phoenix is a bespoke, business-critical platform used by Rail Staff Travel Limited to manage rail staff travel benefits for approximately one million rail employees, pensioners and eligible family members. Phase 3 will complete the migration of the remaining Phoenix portal functionality, customer-facing processes and core data management capabilities onto the modernised technical architecture established during Phases 1 and 2. The works will improve usability, cyber security, resilience, data integrity and long-term sustainability while enabling the retirement of legacy technology components. The proposed contract is being awarded on the basis that, due to technical dependencies arising from the delivery of the previous phases, only the incumbent supplier can reasonably complete the programme without significant duplication of work, technical rediscovery, delay and increased operational risk

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Tracsis PLC

Matched by exact name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
28 Jul 2026
Award ID
1
Status
active
Identifier
GB-PPON PYVQ-8793-VRCD
Location
Leeds, UKE42, LS2 3AA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06ccdc
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The contract is being awarded in reliance on Schedule 5, paragraph 6 of the Procurement Act 2023, on the basis that competition is absent for technical reasons and there are no reasonable alternatives. The requirement relates to Phase 3 of the Phoenix Technical Refresh Programme, which is the final stage of an existing three-phase programme to modernise the Phoenix Staff Travel Management and Administration System. Phases 1 and 2 have already been delivered by the incumbent supplier, Tracsis, and have established the modernised architecture, software components, integration approach and migration framework upon which Phase 3 is dependent. Completion of Phase 3 requires detailed technical knowledge of the architecture, configuration, business rules and implementation established through the earlier phases. Appointment of an alternative supplier would require substantial rediscovery, reverse engineering, technical assurance and reconstruction of knowledge already developed during the programme before delivery could safely proceed. This would result in significant duplication of effort, increased cost, programme delay and additional operational risk to a live business-critical system supporting rail staff travel services. Accordingly, only the incumbent supplier can reasonably complete the required services and there are no reasonable alternatives that would enable delivery of the programme without substantial technical rework and unacceptable operational risk

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Rail Staff Travel Limited
Id
GB-COH-08176197

Identifier

Scheme
GB-COH
Id
08176197

Address

Street Address
1 Puddledock
Locality
London
Postal Code
EC4V 3DS
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Tracsis PLC
Id
GB-PPON-PYVQ-8793-VRCD

Identifier

Scheme
GB-PPON
Id
PYVQ-8793-VRCD

Address

Street Address
Nexus Discovery Way
Locality
Leeds
Postal Code
LS2 3AA
Country
GB
Country Name
United Kingdom
Region
UKE42

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72230000
Description
Custom software development services

Suppliers

Supplier 1
Id
GB-PPON-PYVQ-8793-VRCD
Name
Tracsis PLC

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
29 Jul 2026, 00:00

Period

Starts
1 Aug 2026, 00:00
Ends
31 Jan 2028, 23:59

Value

Including VAT
1,599,154
Currency
GBP

Documents

Entry 1
Id
085727-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
10 Sept 2026, 10:49
Format
text/html

Recorded locations

  • Buyer location · London · UKI31 · EC4V 3DS · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 067235-2026Transparency notice on Find a Tender ·
  2. 067239-2026Contract award notice on Find a Tender ·
  3. 085727-2026Contract details notice on Find a Tender ·